While I appreciate the quality of the evaluation carried out for my international documents, I was very disappointment and frustrated with the customer service I received by this company. Initially, I had requested a translation of my documents alongside my evaluation; however, I only received the evaluation itself and had to call more than three times over a period of three business days to get an update and confirmation of my translation order. This occurred even after I had paid for a rush order, which meant that my evaluation + translation should've been completed within 5 business days. In the end, I received my translation at the start of the sixth business day after placing my order. This is a service that costs approximately $60 per page, and yet it would've been faster and less expensive for me to get my translation from another company and then send that alongside my educational documents to get an evaluation. Add to that the cost of an express order, and its clear that the value returned is not representative of the final price. I would also like to note that the customer service representative with whom I spoke with on multiple occasions was at times dismissive of my concerns, and even abruptly ended our conversation at one point while I was (politely) asking for a final confirmation of my order. This should've be addressed in order to provide a higher quality service for future customers who might be under a time crunch to received their documents.