I eventually received my evaluation and was satisfied with it. However, it took me a long time and a bit of effort to receive it. After my university submitted my documents, I heard nothing for about 2 weeks until I called and realized that I had been given an old address that is no longer used. After my university re-submitted the documents to the right address, I heard nothing again for 3 weeks until I called and asked about it. Their customer support was helpful with locating the documents in their inbox, but I believe they may have never been looked at unless I had called to check on it.