Didn't have a great experience. Needed an education equivalency for immigration purposes. After I filled out the forms and sent all the relevant documents, I was contacted by them asking for my high school transcripts, even though in the end I didn't even need them. This caused a delay while I tried to dig those up. Once they finally communicated to me that I didn't actually need the transcripts they requested, we had lost almost two weeks of time. I requested they proceed without it, and then they informed me it would still be another 10 days for them to process the document. I tried to speak to their customer service team but they were not helpful, my only option was to spend more money with them to expedite things. The biggest issue is that the whole delay was caused by them asking me for a document that they didn't even need, and ended up costing me additional money and time.