I like their customer-orientated support. Their web design is very user-friendly and they make sure students can talk to the support team and provide valuable suggestions, based on a case by case basis. I learned about this company from Harvard Extension School and used it for another purpose. I wish this company is the recommended company for all other centralized application systems. The only minor setback is the 5 days regular standard evaluation - which only counts started counting after several days you have submitted documents. For example, I submitted on Day 1, then they asked for more documents on Day 3, then I submitted on Day 4. But they only approve this document on Day 7, and then the evaluation was finished on Day 12. So if you are urgent, understand that this process could take at least 10 days.