The *****WORST**** customer service I have ever seen... You send your documents to this institution and you regret every penny of it. I had paid $320 for bachelor's and master's evaluation, but changed my mind when sending the documents and only send master's. They never contacted me about the extra money I had paid for bachelors, so I contacted them and had to go through 10 emails(all saying I will follow up with the admins!), and 5 customer service reps to explain that I had paid extra. Guess what! After waiting THREE weeks, I was able to get a refund. After a few weeks, I tried to add bachelor's since I was applying for a different job, and they wanted to charge me another $119 for something that should have been $65. When I was on the phone explaining about the extra payment in first transaction, I specifically asked the lady how much it would be for bachelor's if I decide to do that later? She told me $50 + shipping = $65. But now they are charging me $119. So to this institution, you have to pay $390 to get the bare minimum of master's and bachelor's evaluation. DO NOT use this institution for god's sake. They don't care about customers. There are so many other institutions out there. I prefer to pay $119 for my bachelor's to another institution and receive excellent customer service. Theirs is BS. There is no such thing defined for them as CUSTOMER SERVICE...