Honestly besides the online customer service staff who were so nice and helpful, I am extremely disappointed in this service and regret the money I paid for such insufficient service. Luckily I was the first of my group of friends who wanted to use this website and this service and thus was able to tell them about my experience so they could use another website and not this one. For further evaluations of my coming scores and full program transcripts, I decided to go with another organization within the NACES eventhrough I'd have to pay the full price. Overall, I thank the nice online customer service staff who listened and guided me, but I regret every penny spent in this website and all the lost resources, and hence would never recommend this to anyone.