After ordering my evaluation, I was informed that it would be impossible to produce the evaluation without submitting a copy of my testamur in addition to the transcript I supplied directly from my university. I spent nearly two hours in a chat with a very slow-responding customer service rep who insisted I must supply the testamur and that the evaluation could not possibly be produced without this document. So I, of course, went to my university and requested they produce a digital version of my testamur. While I awaited this, to my great surprise I received an email from IEE informing me that my evaluation had been produced and my order completed. This meant that the hours I spent being misinformed by customer service and the money I spent having a digital testamur issued were a complete waste. I had also withdrawn my application for the job that I needed this for, as it would not be possible to have the evaluation on time based on the false information given to me by customer service that a testamur was mandatory. The only plus side is that I now have the evaluation, if it ever becomes useful to me in the future, and I don't have to deal with IEE ever again. A waste of time and a waste of money.