I received my evaluation quickly (5 days) compared to other agencies processing time, that is the reason I chose to work with IEE. I am happy with customer service team as they were always nice and with the right attitude. This is the reason I gave a 3 starts instead of 1. List of all I was expecting to have a problem with my evaluation delivery to the university. I was told by the agency that they have being working with my university and at the end agency did not have the proper portal for sending over my paperwork and I had to look for the email address to have my paperwork to be sent over to. University started to evaluate my transcript 10 days later after my order has been completed by the agency, which I was promised that my paperwork will be sent over same day as evaluation completion.