The service was fast and efficient after I had sent them my physical original documents in the mail. However, I didn’t get any information about me having to actually send physical copies to the institution until I emailed and asked about the progress of my evaluation after waiting for 2 months. I think it would be way more efficient if you had the option of scanning the original documents and send to you electronically. It’s not only costly to send International documents through the mail, it also takes way longer time. If that’s not a possibility, I would say that you should have the information about emailing physical copies of the documents very obvious on the website