My experience with IEE could be described as follows: a. Customer Service: The staff at the IEE customer service unit exhibited good customer relations, particularly Maria, Joseph, Sheryll and those I contacted via phone. b. Verification Team: The IEE verification team needs to adopt a flexible approach in handling subsequent issues related to my own over "acclaimed unverified official email from my institution", despite providing evidence beyond reasonable doubt. c. Poor feedback: The IEE did not notify me of the receipt of my documents from my institution until I requested confirmation from the customer unit. Also, IEE did not notify me on time following the completion of the verification and evaluation of my documents until I asked customer service to help me confirm the status of my application. The verification team did not notify me that they will evaluate the document sent via my institution email after insisting and notifying me to use verified email or another medium to foward my document. d. Incured Additional Cost: Following controversy over the "acclaimed unverified official email from my institution" the verification later evaluate my document despite their initial position not to verify my result unless a verified email was used. This made me pay additional fee for shipping my transcript via courier. e. Evaluation service: The Evaluation criteria used by IEE were consistent with the global best practice.