There were too many confusions at some point during the process. It seems there is no coordinated communication between customer service agents. I would submit a document via email to one agent on request, then get another agent to contact me for the same document; this was very frustrating and dragged the process on longer than the expected time. I recommend a more coordinated process to avoid the level of confusion in document submission. Otherwise, your process in and of itself is relatively fast. Document submission via the portal is easy, and the cost is relatively cheaper than most evaluators out there. Being able to chat with an agent via WhatsApp was a bit helpful, but it became frustrating when there was no coordination between WhatsApp agents and those communicating via email.