This was one of the worse experiences. NO one had any idea how education in Germany works and through this entire ordeal I was unable to talk to a validator to explain or communicate. It always went through a third person. I had been through this process before with another agency and never had any issues. Also when it came to the end, your rep suggested a route that should have been suggested 2 years before when this nightmare started. This was also less expensive but then instead of a refund, other fees were suddenly attached and I never saw any of my money back. I did complain to the college as well about the poor knowledge and service. It was so bad that if I need to do this again I will choose my school based on the validation company they work with