They were helpful during the pandemic and did accept to do the evaluation with unofficial documents. I was very pleased with their service, up until today! They told us that if we got the original documents to them within 6 months, they would redo the evaluation at "NO ADDITIONAL COST". I am EXTREMELY FURIOUS. because they lied. It's the principle. Had they told me at the beginning I would not be mad. But I only find out AFTER they have my original documents (ONLY existing copy. My country WILL NOT replace these)...that there is a $15.00 shipping fee. I asked them why $15.00 when USPS charges $7.75 for priority mail. they just said that was their fee and that makes absolutely no sense. Since obtaining the Priority Mail envelopes are FREE from USPS and are at no cost to the agency.