We called for opening a garage door on Friday 11th March. Customer service on the phone confirmed the labor costs (£45) and lock price (from £69) and they gave us a slot for 5:30. After waiting half hour for the engineer, he charged us extra £169 for emergency after working hour work. We questioned the price and the engineer insisted that we should pay the price and make a complaint as this is what the company told him. From the same day we tried to log our complaint on with the company and unfortunately every time (Adrian Rosu) avoid giving a concrete answer. He started with the company charged you based on the service price to nobody forced you to pay. My last phone call with them was very disappointing as they simply said nobody forced you to pay the money while they kept us in the cold weather for more than 30 minutes and the engineer forced us to pay the money. We are taking a legal action against this company. Be aware of their contact numbers they have few mobile numbers which they didn’t mention on their website and fixed line, dispatch people are rude and not helpful. The official name of company is (lock services London limited- company number: 11293053), please you had a bad experience from this company make an official complaint and use the company number.