My first order of photo prints was never received, but I was told that since the order was filled and sent out, I was unable to receive a refund or have new photos sent, because MyPostcard has done their part in the process so it was no longer their issue. When I gave you guys one more chance and bought a new order of photos, I had to add a certain amount to account that was more than what the order would cost, but I'm unable to cash out what's left in my account, and the photos I received were almost so grainy I didnt want to display them. I've extremely disappointed with the quality of the product, the customer service, and the fact that I have money on my account and no interest in doing further business with MyPostcard.