I ordered the plates a week before my wife's birthday as a present. After 10 days and my wife's birthday passing the plates never turned up. I contacted my show plates to see what had happened to my parcel and to request a refund due to the length of time it had taken, they informed me that they would investigate and get to the bottom if it. Unfortunately they were unable to provide any answers and told me I had to wait for 15 days as Royal Mail classes an item as lost if not delivered within 15 days. It has now been 6 weeks and any correspondence back from my show plates has stopped. I have spoken to both Chris and Luke previously who just seem to give a "lip service" and not actually listen to what the customer wants (proof of this is that they recorded my plates to be sent out again after requesting a refund, which to me shows that they accept liability). My advise. Don't look at saving £10 online, just go to Halfords pay the extra and get them whilst you wait. This company is beyond a joke. Plus I'm still waiting for my refund