Ordered my first bale spear early april, package arrived damaged and missing parts, customer service was very helpful and shipped another bale spear. Packaged arrived damaged and missing parts, once again customer service was very helpful with the reorder of just the missing parts this time while using a different delivery company. Again the package was damaged and missing one spear. I gave up, very frustrated with the inability to get a complete order. Maybe the product needed to be boxed better maybe just bad luck with the shippers. A month and a half has transpired from the first order till now, unacceptable.