As a national company managing over 30 warehouses, we chose Mytee Products due to their competitive pricing, especially the price break on bulk orders. However, when I attempted to place 13 separate orders for delivery to different warehouses, I was told that I wouldn’t qualify for the price break since they were being shipped individually. Given we are a corporation, I was disappointed that there wasn’t an option to work with an account manager. Ideally, I would have submitted one purchase order (PO) with a spreadsheet listing the delivery addresses, and then Mytee could process it as a single order, printing shipping labels for each warehouse on the back end. This is especially crucial for us since one of our main customers uses intermodal shipping, and the tension bars we order from Mytee are essential. Currently, we don’t have a return program in place with these customers, so the tension bars are a one-time-use product for us. In 2024 alone, we did over 3,500 orders, meaning we would need approximately 7,000 bars or 1,750 packs each year. This comes to a minimum of $194,250 annually for these products, so it was disappointing that such a large commitment didn’t seem to come with more flexibility in pricing or account management. Additionally, one of my warehouses reported receiving only 4 out of 5 packs of tension rods. While I understand there is a process in place, I had already communicated my intentions for these orders via email and phone before the shipment even arrived. Initially, I was told there was nothing that could be done since the warehouse had signed for all 5 packages. After expressing my dissatisfaction, I was asked to send multiple pictures of the package and label, which was incredibly frustrating given that the warehouse was trying to load a truck. Eventually, they did send the missing set free of charge, but the process felt unnecessarily drawn out. While I’m not expecting special treatment, I was hoping for more understanding and compassion, rather than an immediate “no” response.