I ordered a cargo net for a trip a few years back. I ended up not needing the cargo net for that occasion. Now today, 8/2025 I opened the original package and realized, after watching there install video that they didn’t send the straps with it. After 30 minutes on the phone they said they can’t help that since it has been so long. I sent the receipt to them and still no luck. Now, I must say I should have opened it that day to make sure all the parts came with the package. That is my fault. They ship the straps in a different package inside the main package. This part wasn’t done apparently. The lesson is, immediately double check your product and return it ASAP if parts are missing. Secondly, if you are depending on this company for supplies for your job production, look elsewhere. I should have checked. Lastly because I realized I should have checked, I was willing to purchase the straps that didn’t come with the original order; they informed Me they don’t sell them individually. Best of luck.