I ordered a Christmas gift for my wife from Mytheresa as it was the last one in stock anywhere in her size. They charged me for signature confirmed delivery through DHL. I spent over $2,000 for the Loro Piana cashmere sweatpants my wife asked for and DHL never delivered them, instead they just left them somewhere no signature nothing. I was ignored by MyTheresa even after filling out their non delivered order affidavit so I had to personally contact DHL as well. Finally DHL got back and apologized for misdelivery and said they were unable to retrieve the package. I forwarded this to MyTheresa a week ago and to this day they have still refused to refund my purchase have refused to help me locate the gift for my wife they botched. They are a terrible company.