Took 3 weeks for DHL to return due to MyTheresa not supplying paperwork on time. Once they received my order they refunded the item via store credit note and the tax back to my card. They could not even get the refund right. Spoke to several reps who said they don’t know why this happened and would send it to accounts team. Nothing was done. Once I managed to get a manager (after requesting for the 5th time for a call back), ny refund was done correctly. Please do not buy. I have $6000 sitting with mytheresa for 4 weeks from when I returned my item.
1 year ago
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