I bought a Prada bag valued at 1,850 euros for Christmas that arrived stained, badly wrapped and without a box (although I expressly asked for it). I sent them the corresponding photos where the stain was clearly visible. It took them two weeks to respond and they tell me that a label is missing (which of course I didn't receive) and that they can't be held responsible. I didn't do anything but open the bag and see the mistake. If there has been a problem with packaging or transportation, Mytheresa should respond.
3 months ago
mytheresa.com has a
2.1
average rating
from
119
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.
Related Photos & Videos
