I bought a Prada bag valued at 1,850 euros for Christmas that arrived stained, badly wrapped and without a box (although I expressly asked for it). I sent them the corresponding photos where the stain was clearly visible. It took them two weeks to respond and they tell me that a label is missing (which of course I didn't receive) and that they can't be held responsible. I didn't do anything but open the bag and see the mistake. If there has been a problem with packaging or transportation, Mytheresa should respond.
1 year ago
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