I ordered three dresses. Each dress is two pieces-so I was expecting 6 pieces. I received a shoe box with 5 wrinkled pieces stuffed inside. Mytheresa sent only HALF of one dress, another with a hole, and the third one sized for a toddler. Customer care has offered nothing apart from lip service, no return label, no replacement, absolutely nothing. I have no way to return anything to a warehouse in Germany. I’ve attempted to send photos to them of the damage, my emails are now being kicked back as “undeliverable”. I’m stuck with three unwearable rags with absolutely no recourse. Do not buy from this company-please read the reviews. It’s an expensive nightmare.
11 months ago
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