I’ve been a loyal customer with MyTheresa for years. I’ve used the exact same Amex card on their site, never paying with another card, I’ve even spent a couple thousand with the brand in the last two-three months alone. This last week I have placed three separate orders and each has been canceled due to “extensive security concerns.” When I reach out to customer service they blatantly say they are unable to provide additional information. This is how you treat your customers?? Have they placed blocks on people’s accounts or are they bankrupting like Matches? Absolutely disgusting service and ethics.