I experienced a very poor service from this company on a return order. I purchased a pair of shoes from this company and i tried the shoes on at at home and they seemed ok, but after walking at 30 minutes , i found the shoes digging into my heels and causing a large blister. I could not wear the shoes anymore due to the blister ,so i sent the shoes back in the original box ,with a photo of the blister caused by the shoe and a covering letter , explaining what had happened , the companies reply stated that any All returned items must be in unused condition - unworn and unaltered, unwashed and with all original tags. How are you suppose to know if the shoe is going to be comfortable if unworn , you would not walk around your house in the shoes unless it was slippers. The company is adamant that they will not give me a refund and they want to send the shoes back to me. Is there anybody out there who can help me with this situation. I would also advise anyone buying shoes from this company that you make sure that you do not wear the shoes on the streets , because if you purchase a pair of shoes and if they give you any problems, you will lose your money. And i asked the customer service for there address to send a letter and i was advised that they cannot provide me with the company address due to data protection and i was told to check it online.