I've been a customer for years and never had a problem before. Today I received the same shady email requesting a wire transfer for payment. I called and inquired and was told it was the system which had indicated I had too may returns. I placed 9 orders in 2024 and kept 6 of them. 1 was returned due to sizing issue and later repurchased in the correct size and the two other returns were due to poor quality, all returned promptly, well within return window. There are plenty of other places to shop online with better customer service, I will not be shopping at mytheresa again.