I had the same experience as many of the reviewers below. If I could give no stars I would. I placed an order and it was cancelled. I thought it must be an error on their part as I shop online at expensive websites quite often, so I placed the order again. The same thing happened. I don’t shop at MyTheresa that often but have in the past and have not returned many orders, but it turns out my order was cancelled dut to “excessive returns.” A complete misrepresentation of my past transactions with them, and as others have stated, if one is shopping online where you can’t try something before buying, especially when spending top dollar, the vendor should expect returns and exchanges. What the heck is going on with this seller. Are they going bankrupt? Very sad!