The same experience here. I have been ordering many times from Mytheresa.com. Last time, february 2025. Since then i cannot place my order. Whenever i tried to pay by any credit, debit and even virtual card, my payment is blocked and could not be processed. To my surprise, i have been receiving any information via email - which was strange to me. To my surprise, I finally found it in junk. And the explanation?
“Unfortunately, we are unable to provide the selected payment service. The availability of our services may vary for each customer based on criteria such as return history. A full refund has been issued to your original payment method. We sincerely apologize for any inconvenience this may have caused you.
To still receive your order please use our wire transfer payment option….”
You must be kidding me. This is absolutely horrible customer service experience, and I will not continue being the client of Mytheresa eshop.
Sorry…
2 weeks ago
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