I ordered a pair of jeans. I tried them on and thought they fit weird. I always go by measurements not by sizes. I know my exact measurements. Their measurements on their size chart says waist is 34.65 inches and the hips are 44.09 inches. I measured the jeans and they’re in fact over a size smaller. The waist is 33 inches and the hips are 43 inches. I asked if I could exchange the pants because they made an error in their size chart. I initially trusted they had provided the correct information didn’t catch the jeans were a completely different size right away. Customer service said too bad they’re final sale and it’s too late. Sorry but if you make an error in your measurements that is in fact your error. I didn’t even want to return them I just wanted to exchange them. For almost $600 I’m not buying the larger pair. I’ve spent thousands of dollars with this company and it’s extremely disappointing. They don’t lose any income doing a simple exchange. This is the second quality control issue Ive encountered with this company. The jeans are still in brand new condition with tags attached. There are so many other similar e-commerce companies I just won’t be returning to Mytheresa. I’ll take my business elsewhere.
1 month ago
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