I ordered an expensive blouse and never received it. On the Mytheresa.com website it states "delivered"; however, under "track your order here," it states that it is "on hold" in customs. Despite numerous requests to the company's customer service department, the company refuses to follow up or do anything about it! The company won't even call DHS (its chosen delivery method) or call customs to ensure that THEY provided the correct paperwork. The blouse I ordered was over $1200. I have spent thousands of dollars at this store over the years -- too much to count. I will NEVER order anything from this company again!