Disappointing – Threatened with Account Suspension Due to Returns I’ve been a regular customer at Mytheresa and was generally satisfied with their selection and delivery. However, my recent experience has left me very disappointed. I received an email warning me that my account could be suspended if my return rate remains “high.” This is quite surprising, considering that returning items is a normal part of online shopping — especially in fashion. Mytheresa offers products from various international brands, each with different sizing standards. Unfortunately, the size descriptions on the website are very generic and don’t reflect these differences accurately. As a result, it’s often necessary to order multiple sizes to find the right fit. Instead of understanding or offering personalized support, I was met with a generic warning — which feels unprofessional and unwelcoming, especially for a high-end retailer. I’m now reconsidering whether I want to continue shopping with Mytheresa. This is not how loyal customers should be treated.