I have been shopping with Luxury online retailers for decades. Since Matches closed down, I have been using MyTheresa more (have been a customer for many years but preferred to use UK for faster shipping previously). I am absolutely stunned to see that because of my return ratio, I can now only shop with them if I use wire transfer and cannot use a credit card. Online shopping is a place where you are supposed to be able to try things on at home with no obligation to buy. No-one knows if something suits you or fits right from a photograph so of course things get sent back. I placed a large order yesterday for thousands of pounds and there were 9 items in my order and they have blocked it unless I pay via wire transfer. I will not lose my payment protection so I won't place the order - reading the reviews here many feel the same and this company is just losing business. If they don't like the return rate, they should just remove the free shipping/returns from your account!!! I will go back to shopping at alternative online sites for my items until they change this policy. I have never heard anything so ridiculous in my life and this is at a time where luxury shopping is extremely challenged in the market so I would think they need more customers not less!!!