Extremely poor customer service for a so-called luxury retailer. Refunds are slow and unreliable — in one case, a returned item was “lost” and only processed after multiple follow-up emails.
The returns process is handled with unprofessional and dismissive communication. Instead of offering support, the tone is often impolite and rigid.
For a company selling high-end fashion, the customer experience falls far below expectations. Not recommended.
1 week ago
mytheresa.com has a
1.7
average rating
from
198
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