I had 2 very unhappy experience with mytheresa, my only 2 purchases from mytheresa, and would never recommend it to anyone. Case 1: I bought a pair of leather shoes - Gucci princetown loafers, and when it arrived it was clearly worn with DEEP CREASES and SCRATCHES on the leather on both shoes. Delivery was quick and no complaints whatsoever in the logistics department. But after paying approximately €60 for local tax (shipped overseas) and DHL processing fee (which i understand is non-refundable), and the uncertainty of getting a brand new pair from mytheresa (and having to pay the tax and processing fee once more!), it just wasn't worth returning it so i had to keep the shoes. Needless to say i feel really CHEATED, having paid so much for a pair of used shoes. In future, I'd rather pay the full price and get it from the retail flagship store, at least I'm getting a fresh new pair!!!!! Case 2: I bought a gucci belt and it came with just the dustbag in a mytheresa box, no gucci box. Why isn't the gucci box included if its an authentic product from a reputable platform like mytheresa??? Disappointed again. These 2 incidents have made me really upset, frustrated, and furious with mytheresa. Conclusion - NO MORE!!!