We ordered product Tuesday August 31 so we were sure to get the order by Friday Sept 3....so we could get the discount due to the long weekend. The order was through etransfer. Sent the etransfer and a member of naked contacted me to cancel the transfer and change the name to where it was going. I did as asked but it cost out of pocket to cancel the etransfer. Redid as instructed; next morning I checked my order and it was CANCELLED. WHY??? Emailed again and got a message back that the billing department was looking into it and I definitely will NOT lose my discount. Long story short finally went through but product didnt arrive until Sept 7. We have been with Naked April and their distribution has gone down hill. The product and price is awesome but their distribution and billing department are lacking. Seems the billing department doesnt like etransfer. If I used a credit card the order would have been done in good time.