I usually purchase via the website as I live in Gippsland, however decided to wait until next time I visit Eastland. That day was yesterday, and was appalled by the lack of service. A customer was being served when I walked in and there were three girls having makeup done. I waited and waited and waited, not one girl made eye contact, nor even offered a ‘be with you in a sec’ my daughter wanted to ask for help, but I felt classic ageism and said, nope I’m out of here. I intended to purchase 2 tinted moisturisers, a big pack of makeup wipes and cleansing oil. I left and went to Mecca where the service was perfect and I no longer need to purchase Napoleon products.