“For lovely Bec.
What can we possibly say to do this justice?
Myself and my partner booked and met Bec for a basic look. We both knew nothing about makeup at this point and were nervous to go through what was to us, a very foreign experience.
We were both so happy to meet Bec, who not only did what any customer really wants (which is to listen to their needs) but she also took the extra time to explain what she was doing and why, thus giving us some pointers in the process.
We both absolutely loved the look that we got and could not recommend her more if you’re looking for an artist with a true talent and not just an eye for detail, but someone who makes you comfortable and Listens to you as well, then ask for Bec :)”
“I ordered the 5 pack of lipstick and while the packaging was great, looked very nice, exclusive, unfortunately the product was poor. I'm a big fan of NP cosmetics, the sister brand and I was hoping that the Napkin Perdis lipstick would be as good as the old one but it wasn't. It was hard to apply and had this smell of old cosmetics. Like when you used to roam through your mom's cosmetics when you were a kid and found all these old lipsticks and eye shadows and solid mascara. The smell alone has put me off from buying this brand again. Yet their cheaper sister brand was the best lipstick that I have ever owned. Too bad it's discontinued.”
“Received the wrong color, almost impossible to return if ordering from the US. You used to be able to order The One concealer from Neimans or DermStore, but they no longer carry it. Shame because I've been using this concealer since 2012 when I lived in Sydney. The first time I ordered directly from the Napoleon Perdis website the wrong color arrived. The second time something seems different from the original "Orignal Color." Most US retailers offer free returns and make the return process easy, the instructions that were eventually emailed to me appeared to make the entire process of return and "possible" refund a hassle. They really don't make it easy to do so.”
“I excitedly ordered my Napoleon products on 28/12/2021. My order was divided into 2 parcels I've received 2 cosmetic brushes (and they are velvety soft) and I received a shipping notification on 4/1/2022 saying the other 7 items have been sent. The original excitement that I had when placing my order is dwindling with the extended wait time.”
“I love Napoleon's awesome brand and products. The latest order ordered during the holiday period arrived very quickly. Very helpful customer service was received on a previous occasion. Thank you especially Mikayla who went above and beyond. Will definitely shop again and for years to come. Much love x”