Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,935 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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"I asked for something like this reference photo, and while the look I received was done well enough, it was impossible to get anything close to what I requested because the pop up was so poorly stocked. I booked a 45 minute slot and this took well over an hour so by the time all the faffing looking for products to press me into buying was done, I was a full 40 minutes past the time I should have been finished. \r\n\r\nI wanted to redeem the cost of the makeover for foundation, which my MUA was unable to find after much time consuming searching so I said I\u2019d just take the lipstick and lip liner colour she\u2019d used on me instead. Unbeknownst to me, she gave me a completely different lip liner colour which is useless to me, and I can\u2019t return as I used it in the hopes that I was wrong about it being the wrong colour. \r\n\r\nI also was REQUIRED to buy products that equaled $120 or more, which of course it has to be with the nature of pricing for your makeup. I was unaware of this prior to booking as it wasn\u2019t noted anywhere obvious. The selection of products stocked that I could actually use was so poor, and due to the requirement to buy, I\u2019ve ended up with lashes (the ones I liked also not in stock) and a lip liner I won\u2019t use. I asked to just make up the difference in cost so I still paid $120 but didn\u2019t redeem the full value and this is apparently not possible, which is unfathomable to me. \r\n\r\nThe fact that this service is also performed in a pop up, and not an actual store is not mentioned on the website or during the booking at all. Had I known it wasn\u2019t a proper store, I\u2019d have booked elsewhere. I booked a service as a treat to myself, and ended up with a more expensive, stressful, fruitless waste of my time and genuinely could not be more disappointed in the overall experience with Napoleon. \r\n\r\nThe one positive I can mention is that my make up artist was lovely and did the best she could with what was available, aside from giving me the wrong colour lip liner which I suspect she did in the stress of being able to give me nothing else I asked for. \r\n\r\n\r\n\r\n"

Napoleon Perdis 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kim was awesome! I love getting my makeover done by her, she’s my fav at Napoleon, so glad she’s at David Jones now and I always walk away so happy with the result!”

Helpful Report

“I asked for something like this reference photo, and while the look I received was done well enough, it was impossible to get anything close to what I requested because the pop up was so poorly stocked. I booked a 45 minute slot and this took well over an hour so by the time all the faffing looking for products to press me into buying was done, I was a full 40 minutes past the time I should have been finished. I wanted to redeem the cost of the makeover for foundation, which my MUA was unable to find after much time consuming searching so I said I’d just take the lipstick and lip liner colour she’d used on me instead. Unbeknownst to me, she gave me a completely different lip liner colour which is useless to me, and I can’t return as I used it in the hopes that I was wrong about it being the wrong colour. I also was REQUIRED to buy products that equaled $120 or more, which of course it has to be with the nature of pricing for your makeup. I was unaware of this prior to booking as it wasn’t noted anywhere obvious. The selection of products stocked that I could actually use was so poor, and due to the requirement to buy, I’ve ended up with lashes (the ones I liked also not in stock) and a lip liner I won’t use. I asked to just make up the difference in cost so I still paid $120 but didn’t redeem the full value and this is apparently not possible, which is unfathomable to me. The fact that this service is also performed in a pop up, and not an actual store is not mentioned on the website or during the booking at all. Had I known it wasn’t a proper store, I’d have booked elsewhere. I booked a service as a treat to myself, and ended up with a more expensive, stressful, fruitless waste of my time and genuinely could not be more disappointed in the overall experience with Napoleon. The one positive I can mention is that my make up artist was lovely and did the best she could with what was available, aside from giving me the wrong colour lip liner which I suspect she did in the stress of being able to give me nothing else I asked for.”

Helpful Report

Hi, Thank you for taking the time to share your detailed feedback — we’re truly sorry to hear that your recent experience at our pop-up didn’t meet your expectations. What was meant to be a special treat clearly turned into a frustrating experience, and that’s not what we want for any of our valued customers. We completely understand your concerns regarding stock availability, product selection, and communication around service details and redemption requirements. Your comments have been shared with our management and events teams so we can review how we communicate and set up our pop-up experiences moving forward. Our goal is always to provide a seamless, enjoyable service where every guest feels valued, confident, and well taken care of. We’re also very sorry about the mix-up with your lip liner — that shouldn’t have happened, and we’d love the opportunity to make this right for you. We’ll be happy to assist further and ensure you’re properly looked after. We truly appreciate your honest feedback and your kind words about your makeup artist’s efforts. Thank you again for bringing this to our attention — it helps us improve and deliver the standard of experience our customers deserve.

“DO NOT BOOK HERE. Firstly o arrived for my 9am appointment, nothing was set up, the lady was constantly opening draws for the whole appointment looking for different things. The set up was not professional or comfortable. The pop up is outside Kmart and the reflection of the bright red K was horrible lighting. Now the actual experience was horrible. I showed inspiration photos as a guide and I had faith in the artist, however I recommend you checking throughout each step how the make up is going and to give feedback. The artist proceeded to choose lashes without consulting me and then said I was unable to change them as she has already opened them, fine but then before I even got home 30 minutes later one eye had completely come off. The make up application was poor and when I asked how we could fix it she told me in a rude condescending tone that her next client was there and that was that. I removed the entire face of make up and had to re do it myself after leaving. I did know want to have to pay for the services because frankly they were nothing of what I asked. I do not even want to post photos online of the make up however if you would like to contact me directly I am happy too Do not go here is my recommendation.”

Helpful Report

Hi Kate, Thank you so much for taking the time to share your experience. We’re genuinely sorry to hear that your recent visit didn’t reflect the high standard of artistry and service we hold ourselves to at Napoleon Perdis. Your feedback has been shared with our management team, and the Store Manager is personally following up with the artist involved to ensure your concerns are carefully addressed. We truly value you bringing this to our attention — every experience helps us improve and continue delivering the exceptional beauty moments our customers deserve.

“I had a nice experience but thought the make up artists wasn’t given the best tools to do her best work! The lighting at the pop up was awful, and she wasn’t even provided with a setting spray. The artists was friendly but I found it a bit off putting that she was chewing gum throughout my appointment. I wasn’t entirely happy with my make up but she did make some changes to help me. I did end up going into Mac to have them fix it for me unfortunately. The products she used were nice but I wouldn’t go back, it wasn’t a comfortable or relaxing experience.”

Helpful Report

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations — that’s certainly not the standard we aim to deliver. We appreciate your honest feedback regarding the lighting, setup, and service, and we’ll be passing this along to our events and artistry teams to ensure improvements are made. We’re glad to hear you enjoyed the products used, and we’d love the opportunity to welcome you back for the luxe, professional experience you deserve.

“Maddi was so kind and gentle. She would ask questions about me and explain what she was doing. Not only did I get my makeup done amazingly, I also left with 10 different products. I could not be happier with the experience. Highly recommend!!!”

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“I’ve been using Napoleon Blush Patrol for a few years now and it’s the best blusher I’ve ever tried. I order early to ensure I never run out.”

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“Always top notch! :)”

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“Nicely packaged - looking forward for further use”

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“Quick response, fast delivery from time of order , highly recommended, very satisfied.”

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“My recent purchase from Napoleon Purdis online store was delivered promptly and was as described.”

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“Excellent service, great makeup at great prices.”

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“Great range, super fast delivery, and love love love my new bbb cream”

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“I love the face and eye products I use because I feel it gives me a natural but made up look - I’m 67 And my daughter now uses napoleon too”

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“All products are amazing & when ordered on line are here very quickly.”

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“Order received quickly, but there is a minimum order or shipping fee applies. Unfortunate that I can only order online now as all salons close to me have disappeared. Where can I have my make-up done?”

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Hi Rhonda - thanks for your feedback. We have salons across the country inside David Jones, and seasonal pop ups in Broadway and Moonee Ponds from next week. Drop us a line at experience@napoleonperdis.com if we can help in any other way

“Fast delivery!”

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“Online is fine when I want to replace an existing item with the same thing, however it is near impossible to be confident choosing something new from a website and very expensive if it isn't right. Please bring back your shops”

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“Easy ordering process and fast delivery.”

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“I love your foundations. Very easy to reorder and a bonus new foundation brush. Thank you!”

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“Love the product have been using Napoleon Perdis for many years. Love the Service thank you”

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Napoleon Perdis is rated 4.7 based on 1,935 reviews