Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.66

4.7 Rating 1,417 Reviews

92 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give 0 star unfortunately there is no option of giving 0 rating. Worse than worst customer service. They don’t trust customers who spend money. Even the customer service at the backend is not helpful. Never shop from here.”

Helpful Report

Posted 1 year ago

“Aisha was absolutely brilliant! Friendly, professional and made a 60 year old look great ! Well done Macarthur square nsw !”

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Posted 5 months ago

HI Vicki, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 3 months ago

“I ordered 2 products on the 16th March. They haven't arrived. I have emailed Napoleon twice and called. Left a message to return my call but again no response. No updates or correspondence. Really poor customer service. They have great products but customer service needs huge improvement. I would like a return call or email with an update of my goods and when I should expect them! Or Give me my money back!!!”

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Posted 1 year ago

“Had my makeup done for my sisters hens at high point shopping centre. I could have done better. One of my lashes was half off the whole night. My face was white and I specifically said I want all my freckles covered which wasn’t the case. For a night I had been looking forward to for a long time I didn’t feel good because of the makeup. Wouldn’t recommend at all.”

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Posted 1 year ago

“The worse customer service ordered a product online, still have not received then I tried to email and they send a automated email back saying they will respond, three emails later still no product or response”

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Posted 1 year ago

“I had my make up done by Jess at Napoleon Booragoon for my sons wedding in April this year. What a wonderful experience. Despite Jess's youngish age (and my mature age) she was delightfully friendly yet very professional, listened to my concerns and requests, and the result was amazing! My makeup was absolutely perfect and the compliments I received throughout the event really made me feel special. Thank you Jess, you are a treasure and I look forward to our next appointment ❤”

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Posted 1 year ago

“Shimmy has done my makeup twice now, and each time she not only teaches me techniques but also leaves me feeling and looking amazing! I cannot recommend her enough.”

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Posted 2 days ago

“Steph at Malvern Central did a wonderful job on my make-up!”

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Posted 1 month ago

Hi Zoe, We are delighted to hear about your recent experience with Steph at Malvern! We appreciate you taking the time to send us this excellent feedback! Love NPHQ x

Posted 1 month ago

“so amazing”

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Posted 1 month ago

Hi Olivia, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 1 month ago

“Renee at Miranda was AHHHHMAZING!!! I booked my niece and her friend in ahead of TayTay, and from the first interaction, she was willing to go above and beyond. On the day, she worked really well with my niece and her friend (both only 16yo) - making sure they were happy and comfortable throughout the entire process. And the looks she did were SOOO good! They had so many compliments just from the makeup counter to the carpark 🥰 Thankyouuuu Renee! I'll be recommending you to absolutely anyone who will listen 💞🙏”

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Posted 2 months ago

Hi Nicole, We are delighted to hear about your recent experience with Renee and Miranda! We appreciate you taking the time to send us this excellent feedback! Love NPHQ x

Posted 1 month ago

“Farhat R showed me how to contour and deal with hooded eyes. She explained everything well and gave helpful tips tailored to my needs.”

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Posted 2 months ago

Hi Jenny, We are thrilled to hear of your experience. Thanks for your feedback. Love NPHQ x

Posted 1 month ago

“Esma was lovely and listened to everything I wanted- my look is perfect, exactly what want!!!”

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Posted 2 months ago

We are thrilled to hear of your experience. Thanks for your feedback. Love NPHQ x

Posted 1 month ago

“Booked basics makeup service. Asma for west lakes was brilliant!!”

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Posted 2 months ago

We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 1 month ago

“I went to the Tuggerah store and I was served by a lady named Bhavika. Her knowledge and expertise in what I needed was next to none. She was friendly and helpful and I have already recommended her to all of my friends and family. Can not wait to visit her again!”

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Posted 2 months ago

We are delighted to hear about your recent experience with Bhavika at Tuggerah! We appreciate you taking the time to send us this excellent feedback! Love NPHQ x

Posted 1 month ago

“Angie..West Lakes store is fabulous..makes you so welcome and is helpful...a pleasure to be in her company.”

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Posted 2 months ago

Hi Nardene, We are delighted to hear about your recent experience with Angie at West Lakes! We appreciate you taking the time to send us this excellent feedback! Love NPHQ x

Posted 1 month ago

“Bhavika from NP at Tuggerah.... this girl is just amazing! Very professional, detailed, friendly and a perfectionist at what she does. Her love for makeup comes through as she talked her way through my entire makeover process. The transformation she gave me left my friends speechless. A proper glam for my girls night out. Thank you Bhav x”

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Posted 2 months ago

Hi Corrine, We are delighted to hear about your recent experience with Bhavika at Tuggerah! We appreciate you taking the time to send us this excellent feedback! Love NPHQ x

Posted 1 month ago

“Thank you Evie at Rockhampton for the amazing make up lesson! She made me feel so comfortable and I learned so much about new ideas and what to use on my aging skin. The make up lasted all day - I will be recommending others to go and get this done as well. Thanks again! 😀”

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Posted 3 months ago

Hi Vicki, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 3 months ago

“I had the most amazing makeup done today at the Chermside store. My makeup artist listened to what I wanted and made me feel and look incredible. Thank you for your time, expertise and chat. I feel amazing!”

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Posted 4 months ago

Hi Kellie, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 3 months ago

“This is the only lipgloss I use. I like how the colour changes; reminds me of the mood lipstick from the 90s! Been using this lipgloss since 2016 and don’t see myself stopping anytime soon.”

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Posted 8 months ago

Great to hear you love this product so much! Thank you for your feedback. Love NPHQ x

Posted 3 months ago

“The worst customer service in terms of product assistance, the staff only concentrates on the customer who does the make up that quite understandable that they booked. However, the staffs need to be of service to the walk-in customer who spends money too. I am done buying this product in Frankston.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. We are terribly sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue with our staff. Thank you NPHQ

Posted 3 months ago

Napoleon Perdis is rated 4.7 based on 1,417 reviews