Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,938 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a nice experience but thought the make up artists wasn’t given the best tools to do her best work! The lighting at the pop up was awful, and she wasn’t even provided with a setting spray. The artists was friendly but I found it a bit off putting that she was chewing gum throughout my appointment. I wasn’t entirely happy with my make up but she did make some changes to help me. I did end up going into Mac to have them fix it for me unfortunately. The products she used were nice but I wouldn’t go back, it wasn’t a comfortable or relaxing experience.”

Helpful Report

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations — that’s certainly not the standard we aim to deliver. We appreciate your honest feedback regarding the lighting, setup, and service, and we’ll be passing this along to our events and artistry teams to ensure improvements are made. We’re glad to hear you enjoyed the products used, and we’d love the opportunity to welcome you back for the luxe, professional experience you deserve.

“I wanted to give 5 stars for the lady who did my make-up, loved it. What I didn't like was not being able to purchase the products that were used on me, out of stock, so why use them! Yes I can order online but that's not want I want to do. Very disappointing.”

Helpful Report

Hi Jacqui, Thank you for providing us with this feedback. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

“Make up is looking flawless which is much appreciated. However, staff spent the entire appointment talking about how much they hate their job, the business and complaining about customers. My staff member also half way through the appt put her hands down her pants to pull out her underwear then proceeded to apply my makeup. Also constantly stopped our appts to talk about hating their day and smelling candles someone brought in.”

Helpful Report

Hi, We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

“They’re out of stock. I tried ordering online but the courier doesn’t deliver to parcel lockers, although a parcel arrived. I went in store. No mineral look 2…”

Helpful Report

Thank you for contacting Napoleon Perdis. Unfortunately Advanced Mineral Makeup Look 2 is out of stock in warehouse and is not due back into stock until approximately early-March If you contact us at experience@napoleonperdis.com to let us know your location, we can check our nearest Concept Store for you. Love NPHQ x

“Received the wrong color, almost impossible to return if ordering from the US. You used to be able to order The One concealer from Neimans or DermStore, but they no longer carry it. Shame because I've been using this concealer since 2012 when I lived in Sydney. The first time I ordered directly from the Napoleon Perdis website the wrong color arrived. The second time something seems different from the original "Orignal Color." Most US retailers offer free returns and make the return process easy, the instructions that were eventually emailed to me appeared to make the entire process of return and "possible" refund a hassle. They really don't make it easy to do so.”

Helpful Report

“I bought the five pack eyeliners and am since very disappointed, initially from the box the colours look great but the consistency of the eyeliners is horrid and tacky, inconsistent, blotchy and stains the skin even when attempted removal with makeup remover. Very disappointed, was looking forward to having vibrant colours to wear.”

Helpful Report

“HI, I love my China Doll and Camera Finish powder. I have used these products (camera finish compact powder) for so many years and love the finish. I am a little disappointed with the liquid concealer. I purchased the recommended colour and it is glowing much darker when I use this. Also, your website said it had items in stock which I was notified a few days after purchase that it didn't have a few items. That was a letdown as I would have chosen other colours in the lip pencil and a different lip finish. For that, I am only giving you a 3 out of 5.”

Helpful Report

“The order arrived quickly - the mascara is a real let down dose not make lashes look longer, the cosmetic sponge also a let down have a coles sponge that does the trick so I think not worth it - the Foundation ok although I cannot see it lasting very long - overall not great.”

Helpful Report

“Love the feel look of mineral foundation but only problem I have is that it turns a little orange …..”

Helpful Report

“A little disappointed”

Helpful Report

“Foundation is great, other items I purchased not as I would have hoped for. Eyeliner is scratchy and eyeshadow is a different colour to the one pictured on the website.”

Helpful Report

Hi Belinda, Thank you for your feedback. We are glad to see you are enjoying your foundation, as for the other products you have purchased that you are unhappy with - can you please contact experience@napoleonperdis.com with further information so our Customer Experience Team can resolve this for you. Thanks again! Best, NPHQ

“Their products are good but the latest foundations I bought were orange. I love the camera finish and China doll foundations they are not orange. Please don’t change them!!!!”

Helpful Report

Hi, Beauty! Thank you for taking the time to provide this review. For your best-suited shade recommendation, please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. Best, NPHQ

“I love their eyeshadows”

Helpful Report

Hi Samantha, Thank you for providing your feedback. We are glad to hear you love eye eyeshadows just as much as we do! Best, NPHQ

“I was very disappointed with my latest purchase. I have been using Napoleon products for over 8 years without experiencing a problem.”

Helpful Report

Hi Beauty, We're very sorry to hear about your recent experience ordering online. Please contact our customer service team at experience@napoleonperdis.com with your order number and product details and they will be able to assist you further. Best, NPHQ

“I was under the impression from a friend that it was a 24 hour coverage but I found it to make my skin feel wet and it didn’t last the day. I currently use Estée Lauder double wear and that covers much nicer”

Helpful Report

Hi Rita, Thank you for taking the time to provide your feedback. We have a range of foundations that vary from sheer to full coverage, with different finishes like creamy cashmere and velvet-matte to ensure everyone can find their perfect foundation. If you would like a personalised recommendation based on your skin type, skin concerns and needs - please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. Thank you once again for the above feedback, we hope to hear from you soon. Best, NPHQ

“I haven’t received my products yet.”

Helpful Report

“I find the foundation very heavy and thick on my skin. I attended the one day makeup course and this makeup was recommended by the expert leading the class who said it suited my skin and I strongly disagree.”

Helpful Report

Hi Christine, One of our virtual make up artist would love to discuss your application techniques and tools further. Please reach out to experience@napoleonperdis.com to ensure you get the most out of your new foundation. NPHQ

“Nothing special”

Helpful Report

“I received my eye lashes and they look different to what I had purchased. Quite disappointed that they are so long and made of feathers?! I attempted to put them on and they are so itchy and uncomfortable I won’t be buying lashes from napoleon again.”

Helpful Report

Hi Rebecca, We're very sorry to hear about your recent experience ordering online. Please contact our customer service team at experience@napoleonperdis.com with your order number and product details and they will be able to assist you further. Best, NPHQ

“I love my products. However, my foaming cleanser had totally leaked! I will be taking it back to the Midland Store to try and get it swapped out, as there is quite a bit of product that I can't use now.”

Helpful Report

Hi Belynda, Thank you for your time on the phone earlier, and for contacting Napoleon Perdis. Once again, we do apologize for the condition of the product that yo ordered. We can understand how inconvenient this would be so are more than happy to send you a replacement of the faulty product you received. If we are able to assist with anything further, please don’t hesitate to contact us again. Best Regards, NPHQ

Napoleon Perdis is rated 4.7 based on 1,938 reviews