Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,909 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My most recent purchase was a 24R buffer brush. On the first use it was leaving bristle hair all over my face to the extent that I had to switch back to my cheap brush. I am very disappointed as I feel purchasing a good quality brush this should not occur.”

Helpful Report

Hi Rachel, thank you kindly for taking the time to leave a review. We're sorry to hear about your experience with your new brush. It sounds like the brush may be faulty; we would be more than happy to send you a replacement if you could first please email a few clear photos of the brush and bristle to experience@napoleonperdis.com so that our Product Development team can investigate the brush density. Kind regards, NPHQ

“See below comment.”

Helpful Report

“I didn't receive it yet.”

Helpful Report

Hi Mei, thank you for taking the time to leave a review. We sincerely apologise for the delay with your order - we are currently investigating this with our shipping carrier and will share an update with you shortly. Kind regards, NPHQ

“I love all the products I have bought except I am very disappointed that the foundation does not stay on my face for long, if I touch even lightly poof the foundation is gone and it’s very visible where it came off. I even bought the setting spray 😫”

Helpful Report

Hi Holly, thank you for your feedback. We're sorry to hear you weren't satisfied with your experience with China Doll Foundation. This foundation is great for those after a full coverage with a beautiful cream-to-powder finish. We recommend either Look 2B or Look 3 for those with more redness to ensure that when blended down the neck, the most undetectable finish is achieved. We also recommend ensuring that a suitable base is applied beneath the makeup, such as our Auto Pilot Calming Primer, because some moisturisers can leave a hydrating residue that does not allow for the maximum foundation coverage to be achieved. This primer in particular has a green shimmer throughout the formula to counteract the appearance of redness. Apply China Doll Foundation with a dense bristled brush, like our 24R Buffer Brush - anything that is not dense will achieve a lighter, softer coverage. Apply the foundation in sections, rather than all at once and then blending as this can cause the product to slightly dry in areas before you get a chance to blend it out. Lastly, lock it in place with a pressed foundation powder to combine the full coverage from China Doll Foundation and the coverage from the pressed powder. You might like to try our Camera Finish Powder Foundation in the shade G3 - Fair Lady, which features an olive undertone that will help to minimise the appearance of redness. For any further assistance, please feel free to email us at experience@napoleonperdis.com or Live Chat with our Makeup Artists via our website. Best, NPHQ

“When wiping eyeliner off some of the colours stained my skin.”

Helpful Report

“products are good but you are constantly discontinuing or are out of stock. This has caused me to go looking for other brands. I need to be able to rely on a brand - this is hard to do with napoleon”

Helpful Report

“Purchased the supreme eye cream after trialling a sample a few months ago. The full priced item appeared to be inferior as it was not as hydrating this time around. Also received a free gift of the BB Cream but the sample was too small to be able to review or prompt me to make a purchase.”

Helpful Report

Hi Wendy, thank you for sharing this feedback with us - we are always eager to hear back from customers on how our products have performed. We regret to hear that Supreme Eye Cream did not met with your expectations. We value our customers’ concerns and will share your comments with the relevant teams. If you need any further assistance, please do not hesitate to contact us on experience@napoleonperdis.com or 1300 MAKEUP. Best, NPHQ

“I ordered the Personal Trainer foundation in Look 1. I am a bit disappointed with the product, as I feel it is a lot thinner than it used to be and barely conceals anything. It is more like a tinted moisturiser. I still have to use a lot of concealer stick with it. It is a pretty small amount for $69 too, so feel it isn't great value for money. Delivery was great though, very quick.”

Helpful Report

Hi Marianne, we're sorry to hear you are not satisfied with your latest purchase. Please feel free to contact our customer service team directly on experience@napoleonperdis.com and they can assist you further. Kind regards, NPHQ

“I very much appreciated online chat to help me choose my needs of makeup. Though the China doll foundation does not work with coverage like i wanted unfortunately. also i chose the wrong colour of The One but obviously opened it andused it not knowing so can't return?”

Helpful Report

Hi Lisa, thank you for your review. We're sorry to hear you haven't been able to achieve full coverage with China Doll Foundation. We do recommend ensuring that a suitable base is applied beneath the foundation, such as a makeup primer, as some moisturisers can leave a hydrating residue that does not allow for the maximum coverage to be achieved. Apply the foundation with a dense bristled brush, like our Buffer Brush 24r - a brush that is not so dense will achieve a lighter, softer coverage. Apply the foundation in sections, rather than all at once and then blending as this can cause the product to slightly dry in areas before you get a chance to blend it out. If you need any further assistance, please do not hesitate to contact us on experience@napoleonperdis.com or at 1300 MAKEUP (1300 625387). Regarding The One Concealer, please contact our customer service team at the same contact details and they will be able to assist you further. Best, NPHQ

“It’s a shame the rewards program is no longer functioning”

Helpful Report

Hi Kerri, thank you kindly for sharing your feedback with us - this is much appreciated. At the start of last year, our business entered voluntary administration, at which point our rewards program had to be turned off. We are now under new ownership and have been operating as normal for the past year. As such, our rewards program was re-activated last year, and customers are able to earn points in-store and online again. Currently points can only be redeemed in-store but we are working on expanding this functionality to our online store. Please do not hesitate to contact us at experience@napoleonperdis.com if you need any further assistance. Best regards, NPHQ

“I love your product....however I find your staff your staff disinterested and borderline rude so I try to avoid going in store. Then I attempt to find a product on line and often the colours i need aren’t there. So, I end up at Mecca where the customers service is excellent and their online platform is reliable. Sorry!”

Helpful Report

Hi Sarah, thank you for sharing this feedback with us. We are disappointed to hear this has been your experience in our stores. We invite you to email us at experience@napoleonperdis.com with the details of the store you regularly visit and we will pass this on to our store management team to look into. With regards to stock availability, our business came under new ownership roughly a year ago and since then we have been working hard to bring back out-of-stock products - and develop new ones! Late last year we were able to return three of our core foundations to our range and just last month 25 shades re-joined our eyeshadow collection. Along with many returning products, we have some exciting new lines coming this year too. We don’t foresee long term out-of-stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please also do not hesitate to contact us via email, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like personalised guidance with product selection or makeup application. Kind regards, NPHQ.

“I really want look 2 or 2.5 to be available online.. it’s been over a year of not being able to get the shade foundation I use.”

Helpful Report

Thank you for sharing this feedback with us. We are sorry to hear this has been your experience. At the end of 2019 we re-introduced some of our core foundations that had been unavailable for a while. Please do not hesitate to contact us at experience@napoleonperdis.com with the name of the foundation you are looking for and we will be able to assist you further. Best regards, NPHQ

Napoleon Perdis is rated 4.7 based on 1,909 reviews