Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,940 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my products. However, my foaming cleanser had totally leaked! I will be taking it back to the Midland Store to try and get it swapped out, as there is quite a bit of product that I can't use now.”

Helpful Report

Hi Belynda, Thank you for your time on the phone earlier, and for contacting Napoleon Perdis. Once again, we do apologize for the condition of the product that yo ordered. We can understand how inconvenient this would be so are more than happy to send you a replacement of the faulty product you received. If we are able to assist with anything further, please don’t hesitate to contact us again. Best Regards, NPHQ

“I am a new customer. I tried a sample of the Auto Pilot Black truffle primer and i loved it so i got onto the Napoleon Perdis Website to purchase. After browsing the website I saw that if i spent $99 I would receive a GWP by memory i think it was a bag, then I saw if i spent over $200 I would also receive another GWP, So i loaded up my online cart, spent well over $200 and I did not receive any gifts with purchased as advertised. I received a sample but thats it. I was very disappointed. The sample i received was No Panic under eye patches, and i loved them so, back online and purchased a set of them and also bought a new foundation - Advanced Mineral makeup Look 2. This is a horrible foundation. Perhaps the worst I have used. It doesnt spread, Its thick, hard to blend and looks awful. Waste of money. After 2 disappointments I will not be a returning customer anymore.”

Helpful Report

Hi Belinda, Thank you for your review. We're sorry to hear you are disappointed with your recent experiences with us. Regarding the tote bag gift-with-purchase, as per the terms and conditions, an order needed to be $99 or more plus contain one of our limited-edition Holiday collection products in order to be eligible. Regarding the Ultimate Contour Palette step-up offer, we can confirm that your order was eligible for this but for some reason the product did not get added to your bag - we apologise for this. As a gesture of goodwill, we would be happy to send you a complimentary Ultimate Contour Palette - if you could please email us at experience@napoleonperdis.com with your shade preference (see options here https://napoleonperdis.com/products/the-ultimate-contour-palette) and best postal address, we will arrange for one to be sent out to you. Regarding Advanced Mineral Makeup, it is a light coverage, demi-matte finish foundation. This means that if you have a normal-dry skin type, this foundation is going to make the skin quite matte and you may have trouble with fluidity/spreadability, as mentioned. We recommend applying this foundation with a damp beauty sponge or a buffer brush in a stippling motion, rather than swiping the product on. This will allow you to distribute the foundation evenly and lightly, as intended with a foundation with this kind of texture and finish. We appreciate that choosing a new makeup product, especially foundation, can be tricky! Our Customer Service team is always happy to provide customised product selection and application advice over the phone on 1300 MAKEUP, via Live Chat on our website or via email at experience@napoleonperdis.com. We also offer virtual consultations. Please do not hesitate to contact us if there is anything further we can assist with. Kind regards, NPHQ

“My most recent purchase was a 24R buffer brush. On the first use it was leaving bristle hair all over my face to the extent that I had to switch back to my cheap brush. I am very disappointed as I feel purchasing a good quality brush this should not occur.”

Helpful Report

Hi Rachel, thank you kindly for taking the time to leave a review. We're sorry to hear about your experience with your new brush. It sounds like the brush may be faulty; we would be more than happy to send you a replacement if you could first please email a few clear photos of the brush and bristle to experience@napoleonperdis.com so that our Product Development team can investigate the brush density. Kind regards, NPHQ

“See below comment.”

Helpful Report

“I didn't receive it yet.”

Helpful Report

Hi Mei, thank you for taking the time to leave a review. We sincerely apologise for the delay with your order - we are currently investigating this with our shipping carrier and will share an update with you shortly. Kind regards, NPHQ

“I love all the products I have bought except I am very disappointed that the foundation does not stay on my face for long, if I touch even lightly poof the foundation is gone and it’s very visible where it came off. I even bought the setting spray 😫”

Helpful Report

Hi Holly, thank you for your feedback. We're sorry to hear you weren't satisfied with your experience with China Doll Foundation. This foundation is great for those after a full coverage with a beautiful cream-to-powder finish. We recommend either Look 2B or Look 3 for those with more redness to ensure that when blended down the neck, the most undetectable finish is achieved. We also recommend ensuring that a suitable base is applied beneath the makeup, such as our Auto Pilot Calming Primer, because some moisturisers can leave a hydrating residue that does not allow for the maximum foundation coverage to be achieved. This primer in particular has a green shimmer throughout the formula to counteract the appearance of redness. Apply China Doll Foundation with a dense bristled brush, like our 24R Buffer Brush - anything that is not dense will achieve a lighter, softer coverage. Apply the foundation in sections, rather than all at once and then blending as this can cause the product to slightly dry in areas before you get a chance to blend it out. Lastly, lock it in place with a pressed foundation powder to combine the full coverage from China Doll Foundation and the coverage from the pressed powder. You might like to try our Camera Finish Powder Foundation in the shade G3 - Fair Lady, which features an olive undertone that will help to minimise the appearance of redness. For any further assistance, please feel free to email us at experience@napoleonperdis.com or Live Chat with our Makeup Artists via our website. Best, NPHQ

“When wiping eyeliner off some of the colours stained my skin.”

Helpful Report

“products are good but you are constantly discontinuing or are out of stock. This has caused me to go looking for other brands. I need to be able to rely on a brand - this is hard to do with napoleon”

Helpful Report

“Purchased the supreme eye cream after trialling a sample a few months ago. The full priced item appeared to be inferior as it was not as hydrating this time around. Also received a free gift of the BB Cream but the sample was too small to be able to review or prompt me to make a purchase.”

Helpful Report

Hi Wendy, thank you for sharing this feedback with us - we are always eager to hear back from customers on how our products have performed. We regret to hear that Supreme Eye Cream did not met with your expectations. We value our customers’ concerns and will share your comments with the relevant teams. If you need any further assistance, please do not hesitate to contact us on experience@napoleonperdis.com or 1300 MAKEUP. Best, NPHQ

“I ordered the Personal Trainer foundation in Look 1. I am a bit disappointed with the product, as I feel it is a lot thinner than it used to be and barely conceals anything. It is more like a tinted moisturiser. I still have to use a lot of concealer stick with it. It is a pretty small amount for $69 too, so feel it isn't great value for money. Delivery was great though, very quick.”

Helpful Report

Hi Marianne, we're sorry to hear you are not satisfied with your latest purchase. Please feel free to contact our customer service team directly on experience@napoleonperdis.com and they can assist you further. Kind regards, NPHQ

“I very much appreciated online chat to help me choose my needs of makeup. Though the China doll foundation does not work with coverage like i wanted unfortunately. also i chose the wrong colour of The One but obviously opened it andused it not knowing so can't return?”

Helpful Report

Hi Lisa, thank you for your review. We're sorry to hear you haven't been able to achieve full coverage with China Doll Foundation. We do recommend ensuring that a suitable base is applied beneath the foundation, such as a makeup primer, as some moisturisers can leave a hydrating residue that does not allow for the maximum coverage to be achieved. Apply the foundation with a dense bristled brush, like our Buffer Brush 24r - a brush that is not so dense will achieve a lighter, softer coverage. Apply the foundation in sections, rather than all at once and then blending as this can cause the product to slightly dry in areas before you get a chance to blend it out. If you need any further assistance, please do not hesitate to contact us on experience@napoleonperdis.com or at 1300 MAKEUP (1300 625387). Regarding The One Concealer, please contact our customer service team at the same contact details and they will be able to assist you further. Best, NPHQ

“It’s a shame the rewards program is no longer functioning”

Helpful Report

Hi Kerri, thank you kindly for sharing your feedback with us - this is much appreciated. At the start of last year, our business entered voluntary administration, at which point our rewards program had to be turned off. We are now under new ownership and have been operating as normal for the past year. As such, our rewards program was re-activated last year, and customers are able to earn points in-store and online again. Currently points can only be redeemed in-store but we are working on expanding this functionality to our online store. Please do not hesitate to contact us at experience@napoleonperdis.com if you need any further assistance. Best regards, NPHQ

“I love your product....however I find your staff your staff disinterested and borderline rude so I try to avoid going in store. Then I attempt to find a product on line and often the colours i need aren’t there. So, I end up at Mecca where the customers service is excellent and their online platform is reliable. Sorry!”

Helpful Report

Hi Sarah, thank you for sharing this feedback with us. We are disappointed to hear this has been your experience in our stores. We invite you to email us at experience@napoleonperdis.com with the details of the store you regularly visit and we will pass this on to our store management team to look into. With regards to stock availability, our business came under new ownership roughly a year ago and since then we have been working hard to bring back out-of-stock products - and develop new ones! Late last year we were able to return three of our core foundations to our range and just last month 25 shades re-joined our eyeshadow collection. Along with many returning products, we have some exciting new lines coming this year too. We don’t foresee long term out-of-stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please also do not hesitate to contact us via email, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like personalised guidance with product selection or makeup application. Kind regards, NPHQ.

“I really want look 2 or 2.5 to be available online.. it’s been over a year of not being able to get the shade foundation I use.”

Helpful Report

Thank you for sharing this feedback with us. We are sorry to hear this has been your experience. At the end of 2019 we re-introduced some of our core foundations that had been unavailable for a while. Please do not hesitate to contact us at experience@napoleonperdis.com with the name of the foundation you are looking for and we will be able to assist you further. Best regards, NPHQ

Napoleon Perdis is rated 4.7 based on 1,940 reviews