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Napoleon Perdis Reviews

4.7 Rating 1,415 Reviews

92 %

of reviewers recommend Napoleon Perdis

Company Reviews

Product Reviews

4.7

Based on 1,415 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Napoleon Perdis 5 star review on 9th June 2021

Napoleon Perdis 5 star review on 1st June 2021

Napoleon Perdis 5 star review on 1st June 2021

Napoleon Perdis 5 star review on 16th May 2021

Napoleon Perdis 5 star review on 29th April 2021

Napoleon Perdis 5 star review on 9th April 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my make-up done today and asked for a "natural" look because it was a very casual event. Came out with it caked on. Worst make-up job I've ever had done and I've had it done numerous times. When I went to choose the products i wanted to redeem they didn't even stock the skin care range. This was a huge disappointment. Location David Jones, Westfield Marion”

Posted 5 months ago

Hi, Thank you for your review. We are so sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ x

Posted 3 months ago

“I booked in for $120 package today your company took out $314 out of my account and the Napoleon Parramat ta The Make-Up Artist person who was doing my makeup was too busy on her phone gossip into her friend”

Posted 7 months ago

Thank you for your review. We are sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ

Posted 7 months ago

“We booked to have our make up for 10:00am and confirmed it yesterday, we are standing at the shop and no one is here”

Posted 10 months ago

We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Napoleon Perdis Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 3 months ago

“Thought I'd receive my item quicker ordering directly from Napoleon. I'm located in Melbourne and ordered 10 days ago and still haven't received my items. Will order from another company next time”

Posted 11 months ago

“I ordered 2 products on the 16th March. They haven't arrived. I have emailed Napoleon twice and called. Left a message to return my call but again no response. No updates or correspondence. Really poor customer service. They have great products but customer service needs huge improvement. I would like a return call or email with an update of my goods and when I should expect them! Or Give me my money back!!!”

Posted 1 year ago

“The worst customer service in terms of product assistance, the staff only concentrates on the customer who does the make up that quite understandable that they booked. However, the staffs need to be of service to the walk-in customer who spends money too. I am done buying this product in Frankston.”

Posted 1 year ago

Hi, Thank you for your review. We are terribly sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue with our staff. Thank you NPHQ

Posted 3 months ago

“I wish I could give 0 star unfortunately there is no option of giving 0 rating. Worse than worst customer service. They don’t trust customers who spend money. Even the customer service at the backend is not helpful. Never shop from here.”

Posted 1 year ago

“Had my makeup done for my sisters hens at high point shopping centre. I could have done better. One of my lashes was half off the whole night. My face was white and I specifically said I want all my freckles covered which wasn’t the case. For a night I had been looking forward to for a long time I didn’t feel good because of the makeup. Wouldn’t recommend at all.”

Posted 1 year ago

“Worse customer service I have experienced, ordered and paid for products on July 15th, I have still not received my order, they do not return phone calls, I was informed twice my order was on its way but still yet to receive it! Not sure what else to do ??”

Posted 1 year ago

“The worse customer service ordered a product online, still have not received then I tried to email and they send a automated email back saying they will respond, three emails later still no product or response”

Posted 1 year ago

“Last time I placed an order I had to chase it up as it hadn't arrived and they said it was still sitting in the warehouse. This present order your are enquiring about still has not arrived, one product was refunded, however; i am still awaiting the rest of the order.”

Posted 2 years ago

“Placed an order and over one month later had no sign of it being sent or any communication. When I chased up my order I was told the product was out of stock. Lack of communication is not acceptable. Disappointed especially when I have been purchasing products for over 20 years”

Posted 2 years ago

“Still awaiting products - they haven’t arrived much to my dissatisfaction as they where gifts .”

Posted 2 years ago

“It took over a month for my order to arrive. After enquiring I received an email asking if I wanted to cancel or wait until stock arrived & I asked to cancel and they still sent it out :(”

Posted 2 years ago

“Still received nothing. Waiting”

Posted 2 years ago

“Still waiting for my order to arrive. Very disappointed!!!”

Posted 2 years ago

“I'm still waiting, after 2 months, I have not received anything I paid for. I understand this is overseas and we have a pandemic going on, but this is a bit silly. I purchased my order on Nov 5.”

Posted 2 years ago

“I haven’t received them yet.”

Posted 2 years ago

“Unfortunately I haven't received my products yet.”

Posted 2 years ago

“Hi Napoleon, I purchased my products on the 26th of November and as of the 14th of December I am yet to receive them.”

Posted 2 years ago

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Napoleon Perdis is rated 4.7 based on 1,415 reviews