Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,938 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for something like this reference photo, and while the look I received was done well enough, it was impossible to get anything close to what I requested because the pop up was so poorly stocked. I booked a 45 minute slot and this took well over an hour so by the time all the faffing looking for products to press me into buying was done, I was a full 40 minutes past the time I should have been finished. I wanted to redeem the cost of the makeover for foundation, which my MUA was unable to find after much time consuming searching so I said I’d just take the lipstick and lip liner colour she’d used on me instead. Unbeknownst to me, she gave me a completely different lip liner colour which is useless to me, and I can’t return as I used it in the hopes that I was wrong about it being the wrong colour. I also was REQUIRED to buy products that equaled $120 or more, which of course it has to be with the nature of pricing for your makeup. I was unaware of this prior to booking as it wasn’t noted anywhere obvious. The selection of products stocked that I could actually use was so poor, and due to the requirement to buy, I’ve ended up with lashes (the ones I liked also not in stock) and a lip liner I won’t use. I asked to just make up the difference in cost so I still paid $120 but didn’t redeem the full value and this is apparently not possible, which is unfathomable to me. The fact that this service is also performed in a pop up, and not an actual store is not mentioned on the website or during the booking at all. Had I known it wasn’t a proper store, I’d have booked elsewhere. I booked a service as a treat to myself, and ended up with a more expensive, stressful, fruitless waste of my time and genuinely could not be more disappointed in the overall experience with Napoleon. The one positive I can mention is that my make up artist was lovely and did the best she could with what was available, aside from giving me the wrong colour lip liner which I suspect she did in the stress of being able to give me nothing else I asked for.”

Napoleon Perdis 1 star review on 11th October 2025

Helpful Report

Hi, Thank you for taking the time to share your detailed feedback — we’re truly sorry to hear that your recent experience at our pop-up didn’t meet your expectations. What was meant to be a special treat clearly turned into a frustrating experience, and that’s not what we want for any of our valued customers. We completely understand your concerns regarding stock availability, product selection, and communication around service details and redemption requirements. Your comments have been shared with our management and events teams so we can review how we communicate and set up our pop-up experiences moving forward. Our goal is always to provide a seamless, enjoyable service where every guest feels valued, confident, and well taken care of. We’re also very sorry about the mix-up with your lip liner — that shouldn’t have happened, and we’d love the opportunity to make this right for you. We’ll be happy to assist further and ensure you’re properly looked after. We truly appreciate your honest feedback and your kind words about your makeup artist’s efforts. Thank you again for bringing this to our attention — it helps us improve and deliver the standard of experience our customers deserve.

“DO NOT BOOK HERE. Firstly o arrived for my 9am appointment, nothing was set up, the lady was constantly opening draws for the whole appointment looking for different things. The set up was not professional or comfortable. The pop up is outside Kmart and the reflection of the bright red K was horrible lighting. Now the actual experience was horrible. I showed inspiration photos as a guide and I had faith in the artist, however I recommend you checking throughout each step how the make up is going and to give feedback. The artist proceeded to choose lashes without consulting me and then said I was unable to change them as she has already opened them, fine but then before I even got home 30 minutes later one eye had completely come off. The make up application was poor and when I asked how we could fix it she told me in a rude condescending tone that her next client was there and that was that. I removed the entire face of make up and had to re do it myself after leaving. I did know want to have to pay for the services because frankly they were nothing of what I asked. I do not even want to post photos online of the make up however if you would like to contact me directly I am happy too Do not go here is my recommendation.”

Helpful Report

Hi Kate, Thank you so much for taking the time to share your experience. We’re genuinely sorry to hear that your recent visit didn’t reflect the high standard of artistry and service we hold ourselves to at Napoleon Perdis. Your feedback has been shared with our management team, and the Store Manager is personally following up with the artist involved to ensure your concerns are carefully addressed. We truly value you bringing this to our attention — every experience helps us improve and continue delivering the exceptional beauty moments our customers deserve.

“Service was terrible, the makeup artist kept walking away, making the appointment go extremely over time! Then delaying other waiting customers. She also repeatedly insulted my skin. All while the finished look, looked horrendous. The foundation was about 3 shades to light on my skin. Overall this was a terrible experience and I DO NOT RECOMMEND if you want to look and feel nice at your event!!”

Helpful Report

“Terrible. Doesn't last on face more than 1 hour, too powdery and mixes up with the other colours. No good. Cant return as its open now... waste of money. They've deleted my review from their site....”

Helpful Report

Hi Michelle, Thanks for your feedback. We are sorry to hear of your disappointment. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

“Five stars I love the products plus very profesional Mrs Fresha at Macarthar Square for sure I will be back for Christmas I want to have nice photo memories 👏🏼👏🏼👏🏼🦄🦋”

Helpful Report

Hi Isabel-Margarita, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

“Amazing service :). And did a fantastic job”

Helpful Report

Hi Lyndell, Amazing News. Thanks for your feedback. Love NPHQ x

“Had a lovely experience today with Zoe was fabulous”

Helpful Report

We are thrilled to hear of your experience. Thanks for your feedback. Love NPHQ x

“Zoe did a fantastic job and was very professional.”

Helpful Report

Hi, We are thrilled to hear of your experience with Zoe and can't wait to see you again soon. Love NPHQ x

“Disgusting customer service ! Been waiting for over 40 mins for a staff to attend but it seems all staff are on a break ! How is this acceptable.”

Helpful Report

HI Zain, We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Watergardens Store. Your feedback has been passed onto the relevant department so we can further look into this and rectify the issue. Kind Regards, NPHQ x

“I had my make-up done today and asked for a "natural" look because it was a very casual event. Came out with it caked on. Worst make-up job I've ever had done and I've had it done numerous times. When I went to choose the products i wanted to redeem they didn't even stock the skin care range. This was a huge disappointment. Location David Jones, Westfield Marion”

Helpful Report

Hi, Thank you for your review. We are so sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ x

“I booked in for $120 package today your company took out $314 out of my account and the Napoleon Parramat ta The Make-Up Artist person who was doing my makeup was too busy on her phone gossip into her friend”

Helpful Report

Thank you for your review. We are sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ

“We booked to have our make up for 10:00am and confirmed it yesterday, we are standing at the shop and no one is here”

Helpful Report

We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Napoleon Perdis Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

“Thought I'd receive my item quicker ordering directly from Napoleon. I'm located in Melbourne and ordered 10 days ago and still haven't received my items. Will order from another company next time”

Helpful Report

“I ordered 2 products on the 16th March. They haven't arrived. I have emailed Napoleon twice and called. Left a message to return my call but again no response. No updates or correspondence. Really poor customer service. They have great products but customer service needs huge improvement. I would like a return call or email with an update of my goods and when I should expect them! Or Give me my money back!!!”

Helpful Report

“The worst customer service in terms of product assistance, the staff only concentrates on the customer who does the make up that quite understandable that they booked. However, the staffs need to be of service to the walk-in customer who spends money too. I am done buying this product in Frankston.”

Helpful Report

Hi, Thank you for your review. We are terribly sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue with our staff. Thank you NPHQ

“I wish I could give 0 star unfortunately there is no option of giving 0 rating. Worse than worst customer service. They don’t trust customers who spend money. Even the customer service at the backend is not helpful. Never shop from here.”

Helpful Report

“Had my makeup done for my sisters hens at high point shopping centre. I could have done better. One of my lashes was half off the whole night. My face was white and I specifically said I want all my freckles covered which wasn’t the case. For a night I had been looking forward to for a long time I didn’t feel good because of the makeup. Wouldn’t recommend at all.”

Helpful Report

“Worse customer service I have experienced, ordered and paid for products on July 15th, I have still not received my order, they do not return phone calls, I was informed twice my order was on its way but still yet to receive it! Not sure what else to do ??”

Helpful Report

“The worse customer service ordered a product online, still have not received then I tried to email and they send a automated email back saying they will respond, three emails later still no product or response”

Helpful Report

“Last time I placed an order I had to chase it up as it hadn't arrived and they said it was still sitting in the warehouse. This present order your are enquiring about still has not arrived, one product was refunded, however; i am still awaiting the rest of the order.”

Helpful Report

Napoleon Perdis is rated 4.7 based on 1,938 reviews