Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,902 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was terrible, the makeup artist kept walking away, making the appointment go extremely over time! Then delaying other waiting customers. She also repeatedly insulted my skin. All while the finished look, looked horrendous. The foundation was about 3 shades to light on my skin. Overall this was a terrible experience and I DO NOT RECOMMEND if you want to look and feel nice at your event!!”

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Posted 5 months ago

“Terrible. Doesn't last on face more than 1 hour, too powdery and mixes up with the other colours. No good. Cant return as its open now... waste of money. They've deleted my review from their site....”

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Posted 5 months ago

Hi Michelle, Thanks for your feedback. We are sorry to hear of your disappointment. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 3 months ago

“Five stars I love the products plus very profesional Mrs Fresha at Macarthar Square for sure I will be back for Christmas I want to have nice photo memories 👏🏼👏🏼👏🏼🦄🦋”

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Posted 5 months ago

Hi Isabel-Margarita, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 3 months ago

“Amazing service :). And did a fantastic job”

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Posted 6 months ago

Hi Lyndell, Amazing News. Thanks for your feedback. Love NPHQ x

Posted 6 months ago

“Had a lovely experience today with Zoe was fabulous”

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Posted 6 months ago

We are thrilled to hear of your experience. Thanks for your feedback. Love NPHQ x

Posted 6 months ago

“Zoe did a fantastic job and was very professional.”

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Posted 7 months ago

Hi, We are thrilled to hear of your experience with Zoe and can't wait to see you again soon. Love NPHQ x

Posted 7 months ago

“Disgusting customer service ! Been waiting for over 40 mins for a staff to attend but it seems all staff are on a break ! How is this acceptable.”

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Posted 11 months ago

HI Zain, We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Watergardens Store. Your feedback has been passed onto the relevant department so we can further look into this and rectify the issue. Kind Regards, NPHQ x

Posted 11 months ago

“I had my make-up done today and asked for a "natural" look because it was a very casual event. Came out with it caked on. Worst make-up job I've ever had done and I've had it done numerous times. When I went to choose the products i wanted to redeem they didn't even stock the skin care range. This was a huge disappointment. Location David Jones, Westfield Marion”

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Posted 1 year ago

Hi, Thank you for your review. We are so sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ x

Posted 1 year ago

“I booked in for $120 package today your company took out $314 out of my account and the Napoleon Parramat ta The Make-Up Artist person who was doing my makeup was too busy on her phone gossip into her friend”

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Posted 1 year ago

Thank you for your review. We are sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ

Posted 1 year ago

“We booked to have our make up for 10:00am and confirmed it yesterday, we are standing at the shop and no one is here”

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Posted 1 year ago

We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Napoleon Perdis Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 1 year ago

“Thought I'd receive my item quicker ordering directly from Napoleon. I'm located in Melbourne and ordered 10 days ago and still haven't received my items. Will order from another company next time”

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Posted 1 year ago

“I ordered 2 products on the 16th March. They haven't arrived. I have emailed Napoleon twice and called. Left a message to return my call but again no response. No updates or correspondence. Really poor customer service. They have great products but customer service needs huge improvement. I would like a return call or email with an update of my goods and when I should expect them! Or Give me my money back!!!”

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Posted 2 years ago

“The worst customer service in terms of product assistance, the staff only concentrates on the customer who does the make up that quite understandable that they booked. However, the staffs need to be of service to the walk-in customer who spends money too. I am done buying this product in Frankston.”

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Posted 2 years ago

Hi, Thank you for your review. We are terribly sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue with our staff. Thank you NPHQ

Posted 1 year ago

“I wish I could give 0 star unfortunately there is no option of giving 0 rating. Worse than worst customer service. They don’t trust customers who spend money. Even the customer service at the backend is not helpful. Never shop from here.”

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Posted 2 years ago

“Had my makeup done for my sisters hens at high point shopping centre. I could have done better. One of my lashes was half off the whole night. My face was white and I specifically said I want all my freckles covered which wasn’t the case. For a night I had been looking forward to for a long time I didn’t feel good because of the makeup. Wouldn’t recommend at all.”

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Posted 2 years ago

“Worse customer service I have experienced, ordered and paid for products on July 15th, I have still not received my order, they do not return phone calls, I was informed twice my order was on its way but still yet to receive it! Not sure what else to do ??”

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Posted 2 years ago

“The worse customer service ordered a product online, still have not received then I tried to email and they send a automated email back saying they will respond, three emails later still no product or response”

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Posted 2 years ago

“Last time I placed an order I had to chase it up as it hadn't arrived and they said it was still sitting in the warehouse. This present order your are enquiring about still has not arrived, one product was refunded, however; i am still awaiting the rest of the order.”

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Posted 3 years ago

“Placed an order and over one month later had no sign of it being sent or any communication. When I chased up my order I was told the product was out of stock. Lack of communication is not acceptable. Disappointed especially when I have been purchasing products for over 20 years”

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Posted 3 years ago

“Still awaiting products - they haven’t arrived much to my dissatisfaction as they where gifts .”

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Posted 3 years ago

Napoleon Perdis is rated 4.7 based on 1,902 reviews