“Last time I placed an order I had to chase it up as it hadn't arrived and they said it was still sitting in the warehouse.
This present order your are enquiring about still has not arrived, one product was refunded, however; i am still awaiting the rest of the order.”
“Placed an order and over one month later had no sign of it being sent or any communication. When I chased up my order I was told the product was out of stock. Lack of communication is not acceptable.
Disappointed especially when I have been purchasing products for over 20 years”
“My items were shipped two weeks ago and they haven’t arrived! I’ve emailed to seek details on the tracking number twice but no one has replied. I’m struggling to find time in working hours to call but will try soon. Responding to this would be helpful.”
“Worst experience I have had. Ordered online. It's been three weeks since apparently posted. Didn't receive tracking still hasn't arrive. Tried sending several emails and rung the phone number a few times and no answer.”
“I am a very big fan of Napoleon but I have to be honest, ordering online was the worst experience and it would of been 100 x faster to go to my local Napoleon shop to collect my items. Disappointed as I expect more from this company. Communication poor and I had to send numerous emails to chase my order.”
“I ordered foundation stick and just received I ordered look2,but the color is lighter than my previous foundation. It must be mismarked to light for me. I look sick like a ghost..So disappointing! S Cunningham”
“Disappointed. I bought the Look 3 Mineral Foundation. I’ve been wearing it for over ten years. But this last one I bought turns orange on my skin. What a waste of money. I had a little bit left from by last bottle and put that on. That didn’t turn Orange? What a waste of money!”