Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,903 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent the wrong foundation. But as it was the right colour and I was desperate I kept it. Also was suppose to get a free lipstick and pencil bit I kept trying to order it but the website wouldn't let me.”

Helpful Report

Posted 3 years ago

Hi Joanne, Thank you for taking the time to leave your review. We regret to hear you received the wrong product and you were unable to access an offer at the time of your purchase. Our Customer Experience Team have reached out to you directly from experience@napoleonperdis.com to discuss your comments further. Best, NPHQ

Posted 3 years ago

“I have a question about your Creme Blush product, ‘Save the Coral’. Is Napoleon Perdis actually doing anything towards saving our Great Barrier Reef, the oceans or fighting climate change? Or is this just a particularly cynical product name?”

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Posted 3 years ago

“The products were faulty and when I wrote to complain I received no response- I will not buy your products again”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for getting in touch. It looks like you may have missed the emails from our Customer Experience Team, following up your ticket. These came from experience@napoleonperdis.com, we hope to hear back from you soon. Best, NPHQ

Posted 3 years ago

“I ordered the Creme Blush Stick and it came broken. I emailed customer care immediately and still have no response a month later....”

Helpful Report

Posted 3 years ago

Hi Fiona, Thank you for taking the time to provide this review. We regret to hear you received a broken item! Our Customer Experience Team have been unable to locate any prior communications from you, so they have been in touch via experience@napoleonperdis.com. We hope to hear back from you soon! Best, NPHQ

Posted 3 years ago

“My order is 2 weeks late because the dangerous goods paperwork was not supplied to the courier servuce”

Helpful Report

Posted 3 years ago

Hi Madeline, Thank you for taking the time to provide your review. We regret to hear about your experience and these are the first comments of this nature we have received. Our Customer Experience Team have contacted you directly to find out more regarding this feedback and assist further where possible. We hope to hear from you shortly. Best, NPHQ

Posted 3 years ago

“Unfortunately I'm not happy with your service as when I opened my package my product wasn't in there only a free sample. I have been in hospital for the last couple of weeks. If I wasn't so sick I would have returned it to you. I should have kept the box but I have thrown it out as I was so angry.”

Helpful Report

Posted 3 years ago

Hi Diane, Thank you for taking the time to leave a review after your recent experience with Napoleon Perdis. We apologise for any inconvenience this may have caused. Our Customer Service Team have been in touch to ensure your whole order is received. Once again, thank you for raising this issue with our team and we look forward to your reply. Best, NPHQ

Posted 3 years ago

“I purchased 5 brushes and unfortunately I’m very unhappy..everytime I use them I have hair from the makeup brush all over my face !”

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Posted 3 years ago

“I usually purchase via the website as I live in Gippsland, however decided to wait until next time I visit Eastland. That day was yesterday, and was appalled by the lack of service. A customer was being served when I walked in and there were three girls having makeup done. I waited and waited and waited, not one girl made eye contact, nor even offered a ‘be with you in a sec’ my daughter wanted to ask for help, but I felt classic ageism and said, nope I’m out of here. I intended to purchase 2 tinted moisturisers, a big pack of makeup wipes and cleansing oil. I left and went to Mecca where the service was perfect and I no longer need to purchase Napoleon products.”

Helpful Report

Posted 3 years ago

Dear Gail, Thank you for contacting Napoleon Perdis. We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Eastland Concept Store. Customer feedback is extremely important to Napoleon Perdis. We would love to pass your comments to the Retail Education Manager for the territory, can you please send us an email at experience@napoleonperdis.com with your best contact number? Our Customer Service Team will pass these details onto the Regional Education Manager who will contact you directly to discuss your feedback further. Look forward to hearing back from you. Best, NPHQ

Posted 3 years ago

“I ordered two of my fav brush, the 10r, and was SO disappointed that it is now totally different. The quality is so 'cheap' and is nothing like how the brush used to be. I will no longer be purchasing NP brushes.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thank you for taking the time to provide your feedback. We regret to hear your recent order did not meet your expectations. Our Customer Experience Team have contacted you via email. Please check your inbox for our correspondence. Best, NPHQ

Posted 3 years ago

“I still don't have my order which was placed on the 7 of April.”

Helpful Report

Posted 4 years ago

Hi Jenny, Thank you for taking the time to provide feedback on your recent order. We're so glad our Customer Service team could assist with resolving this one for you directly. Once again, we'd like to apologise for the delay with your order and any inconvenience this may have caused. Best, NPHQ

Posted 4 years ago

“I love the product and have been using it for years. However, this time I ordered directly from the Napoleon web site because it looks like most US sites no longer carry the product. That was a huge mistake- about a week later there was supposedly one delivery attempt; USPS did not come back and I'm unable to reach them to schedule another delivery. I contacted Napoleon Customer service and it's been several weeks now of them saying they'd look into it or that I'd need to address with USPS via a number that is just a voice recording. Still haven't received product 6 weeks later and wasted quite a bit of money.”

Helpful Report

Posted 4 years ago

Hi there, We're very sorry to hear about your recent experience ordering online. Our Customer Service and Logistics teams are working to resolve this matter for you and as discussed will be in contact shortly with a resolution. In the meantime if we can assist with anything else, please let us know. Best, NPHQ

Posted 4 years ago

“My appointment was at the Parramatta store yesterday the young lady who did my makeup olivia was amazing but the manager lauren walked up and asked my lady to pretty much hurry it up I asked Olivia please dont rush my makeup as im a paying customer. The manager kept her eye on us for the rest of my appointment my lady Olivia looked uncomfortable. This really took away from my experience I found the manager was out of line I spend so much on your products but will not visit that store again due to manager making me feel uncomfortable”

Helpful Report

Posted 4 years ago

Dear Tania, Thank you for contacting Napoleon Perdis. We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Parramatta Concept Store. Customer feedback is extremely important to Napoleon Perdis. We would love to pass your comments to the Retail Education Manager for the territory, can you please send us an email at experience@napoleonperdis.com with your best contact number? Our Customer Service Team will pass these details onto the Regional Education Manager who will contact you directly to discuss your feedback further. Look forward to hearing back from you. Best, NPHQ

Posted 4 years ago

“It’s been already 15 days since I purchase my powder and I still haven’t receive it. I got an email from Auspost saying the tracking will be updated on March 3, and it is still showing the same. But of course, I already receive an email from you guys asking about a review??! And heaps of spam!!! Can you please let me know when will I receive my order?”

Helpful Report

Posted 4 years ago

Hi Elena, Thank you for your time to provide this feedback. Our Customer Experience Team have contacted you via email. Please check your inbox for our correspondence regarding your order. Best, NPHQ

Posted 4 years ago

“Really not happy bought products during there complimentary gift campaign only to receive no gift as advertised on there website”

Helpful Report

Posted 4 years ago

Hi Brooke, Thank you for taking the time to provide feedback regarding your online order. Our Customer Service team have been in touch regarding your comments. Please check your inbox for our recent communication. Best, NPHQ

Posted 4 years ago

“Bought a foundation brush, a black and white, got it last week. I throw it out today because my face was covered in black hairs.”

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Posted 4 years ago

“My online order is going on 3 weeks to Arrive Very unhappy with how the is order”

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Posted 4 years ago

“I am sooio sad that you all discontinued Look 6. The Look 4 is too light for me. I have ordered China Doll Look6 a lot but now I don't see where to order it.”

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Posted 4 years ago

“Not impressed purchased eyeshadow kit online and brush only to be emailed 2 weeks later no stock”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback. We're sorry to hear about your recent online shopping experience. We sincerely apologise for any inconvenience caused. Please reach out to us on exerpience@napoleonperdis.com as we would love to sort this out for you. Kind regards, NPHQ

Posted 4 years ago

“Wouldn’t know.. product didn’t arrive.”

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Posted 4 years ago

“I would love to using my products but have not arrived!!!!!!!”

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Posted 4 years ago

Napoleon Perdis is rated 4.7 based on 1,903 reviews