Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,913 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 24th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t get my offer , with purchase. Will not be buying again”

Helpful Report

Hi Jess, thank you for taking the time to leave a review. We're sorry to hear this. As mentioned in response to your email and per the terms stated on our website, to receive the free Holiday tote bag an order must be $99 or more and contain one of our limited-edition Holiday packs. You can find more information on these pages https://napoleonperdis.com/pages/offers and https://napoleonperdis.com/policies/terms-of-service. If you need any further assistance, please feel free to contact us on experience@napoleonperdis.com. Kind regards, NPHQ

“Both brushes to my eyeliners were frayed. Cheap packaging. Could not use applicator because brushes were damaged. Overpriced for the quality.”

Helpful Report

Hi there, we're very sorry to hear this about your products. Please contact us experience@napoleonperdis.com with the details of your order and we will be able to investigate this further for you. Best, NPHQ

“I still don't have either of my orders”

Helpful Report

“Will never purchase another thing online ever again”

Helpful Report

Hi Sarah, thank you for your feedback. We're very sorry to hear this - as advised by our customer service team via email, as a gesture of goodwill we are sending you the gift-with-purchase in addition to your order. If there is anything further we can assist you with, please do not hesitate to contact us again at experience@napoleonperdis.com. Best, NPHQ

“Hi, my order has not yet arrived :(”

Helpful Report

“I haven’t even received it??”

Helpful Report

Hi Kristen, we're very sorry to hear this - if you could please email the details of your order to experience@napoleonperdis.com we will be able to look into it for you. Best regards, NPHQ

Napoleon Perdis is rated 4.7 based on 1,913 reviews