Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,902 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am beyond grateful to Benito Gabriel and his team for their exceptional work in helping me recover $124,000 from a scam platform. Their professionalism, expertise, and commitment were evident throughout the entire process. They made sure I was informed and supported every step of the way, and thanks to their efforts, I got my full amount back. I highly recommend Benito and his team to anyone in a similar situation—they truly deliver results. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 3 months ago

“Customer service was good, Muji was really nice but she wouldn’t do what I asked her to do with my makeup. I requested bronze and glowy and ended up with a black Smokey eye. When I told her it wasn’t what I’d wanted she told me it looks better anyway. I left looking like a baby stripper and having to go home to blend my contour in and redo my eyes completely”

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Posted 6 months ago

Hi, We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 6 months ago

“I love how you get the products they use on you at the end, just included in the price. Unfortunately though, my make up was terrible. My eyelashes were not glued on well and came off in about an hour, after I was forced to pay for them even though I brought my own from Mecca because online it says you just pay for application, with no mention I needed to buy the Napoleon brand. My skin tone was not well chosen and I looked very pale. I had a big uneven eye-liner mark that would've been so obvious to the MUA who didn't fix it. I also found out her name from another MUA, she didn't even tell me or talk to me the entire time. I told her how I like my eyebrow shape, she replied "yeah" then ignored me and left them too thin and uneven. She used a stick to apply my lipstick that had eyelash glue on it so my lips were very sticky all day. I paid for the service for a wedding but fixed a lot before the ceremony (added bronzer and blush, fixed the lines) then removed it completely after the ceremony and applied new make up myself for the reception. It was very disappointing and cost $184.”

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Posted 7 months ago

“Hi I feel like the lady that did my make up today at MacArthur SQ @ 3pm. She might need a little more training. I did tell her to watch my eyes as I have eyelash extensions and some of them came out because she was pushing the eyeshadow too hard on my eyes. My eyebrows are extremely dark and I did ask her to make them lighter, as they look like slugs. Overall just the general experience has put me off coming back I just feel i wasn’t welcomed and i will not be back which is a shame as I have been going there for years.”

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Posted 9 months ago

Hi Alisha, We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Macarthur Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 8 months ago

“I ordered the 5 pack of lipstick and while the packaging was great, looked very nice, exclusive, unfortunately the product was poor. I'm a big fan of NP cosmetics, the sister brand and I was hoping that the Napkin Perdis lipstick would be as good as the old one but it wasn't. It was hard to apply and had this smell of old cosmetics. Like when you used to roam through your mom's cosmetics when you were a kid and found all these old lipsticks and eye shadows and solid mascara. The smell alone has put me off from buying this brand again. Yet their cheaper sister brand was the best lipstick that I have ever owned. Too bad it's discontinued.”

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Posted 3 years ago

“I excitedly ordered my Napoleon products on 28/12/2021. My order was divided into 2 parcels I've received 2 cosmetic brushes (and they are velvety soft) and I received a shipping notification on 4/1/2022 saying the other 7 items have been sent. The original excitement that I had when placing my order is dwindling with the extended wait time.”

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Posted 3 years ago

“It took way to long for items to be posted when I paid express postage”

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Posted 3 years ago

“I have yet to receive my order placed 29Nov2021. Sent two emails with no reply until now. I have also rang 1800 number today but only got a voicemailbox. I have been using your powder foundation for years, purchased through Priceline Pharmacy but will have to look around after this online purchase experience.”

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Posted 3 years ago

“I am disappointed that I have been asked to provide feedback for an order that was placed on 11 November and still not received on 8 December. My rating is based on this order. I am a long-term user of Napolean Perdis products.”

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Posted 3 years ago

“I purchased the Loose Eye Dust in Disco Glitter at least ten years ago when it was sold. at stores in the US. I still have some and did not want to run out, so I ordered from you. Shipping charge was high but I loved the color and did not want to completely run out. I was disappointed when it arrived as the color had changed to a lighter, duller lavender instead of the vibrant orchid I had at home. I gave it a try as but do not care for it. What a disappointment!! The color I love is gone and I doubt that I would order anything else, but thank you for the inquiry.”

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Posted 3 years ago

Hi, Beauty! We're regret to hear about your recent experience with our Loose Eye Dust in the shade Disco Glitter. Please contact our Customer Service team at experience@napoleonperdis.com with your order number and product feedback and they will be able to assist you further. Best, NPHQ

Posted 3 years ago

“I have only tried two products, and I think NP may be over rated. I didn't find anything special about the products.”

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Posted 3 years ago

Hi, Beauty! Thank you for taking the time to provide this feedback. I will pass this on to our teams for their reference. If there is anything else we can assist you with, please email experience@napoleonperdis.com with any further information. Regards, NPHQ

Posted 3 years ago

“Firstly it shows on your web sight a phone number but doesn’t get answered I bought the wrong concealer colour I normally get the the one original when I opened it I thought omg I bought the wrong colour my mistake but I have been trying to get a hold of the one concealer original when will it be available as I really need the original colour could you please let me know when it’s available Regards Annette Perdikaris”

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Posted 3 years ago

“Sticky, clumpy, and product constantly separating in the bottle”

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Posted 3 years ago

Hi, Beauty! Thank you for taking the time to leave your feedback. Please email our Customer Experience Team at experience@napoleonperdis.com regarding your feedback, so we can assist you further! Best, NPHQ

Posted 3 years ago

“I ordered a Divine Goddess lipstick in Hara and the Skin Brightening primer. The lipstick arrived (good) but instead of my primer I received a makeup setting spray (bad). Still waiting on my primer more than two weeks later... UPDATE - So last week, I finally received my ‘primer’ that I ordered on the 24/7/21. As I had gone and bought a Morphe primer in the interim, I hadn’t opened the box until this morning, 5/9/21. Lo and behold, when I opened the box, I got a ‘brow couture kit’ instead 😂🤦🏻‍♀️ At this point you have to question whether someone is having a laugh at your expense 🤦🏻‍♀️ I loved Napoleon products, they took up the majority of my makeup kit but I am done. What a joke!”

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Posted 3 years ago

Hi Lauren, Thank you for taking the time to provide this review. We regret to hear you received the wrong item! Our Customer Experience Team have confirmed they were in contact with you last week to organise for the correct product to be sent. The Auto Pilot Brightening Skin Primer will be dispatched shortly. Best, NPHQ

Posted 3 years ago

“The product itself is amazing but really disappointed with the new packaging. Always leaks with awkward nozzle.”

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Posted 3 years ago

Hi, Beauty! Thank you for taking the time to leave this lovely review. Please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Customer Experience Team members will be in touch regarding your product feedback. Best, NPHQ

Posted 3 years ago

“Fast postage, great waterproof mascara, very poor foundation.”

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Posted 3 years ago

Hi Katie, Thank you for taking the time to provide your feedback. We have a range of foundations that vary from sheer to full coverage, with different finishes like creamy cashmere and velvet-matte to ensure everyone can find their perfect foundation. If you would like a personalised recommendation based on your skin type, skin concerns and needs - please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. We would love to resolve your experience with our foundation. Thank you once again for the above feedback, we hope to hear from you soon. Best, NPHQ

Posted 3 years ago

“I don't know yet as I haven't started using them not sure I received the right one.”

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Posted 3 years ago

“Not paraben/vegan/cruelty free and safe to use.”

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Posted 4 years ago

Hi Julie, Thank you for taking the time to provide feedback on your recent order. We always appreciate the feedback as it lets us know exactly what is important to our community! We remain cruelty free, do not test on animals and all of our newer releases are vegan friendly as well as gluten free, paraben free, mineral oil free and fragrance free where possible to accommodate those with sensitive skin and allergies. Best, NPHQ

Posted 4 years ago

“Hi there, unfortunately i cannot write a review as the items purchased on 13th February, 2021 still haven't been received still today 24th February 2021. Very disappointed.”

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Posted 4 years ago

Hi Natalie, We are sorry to hear you are still waiting on your order. Our customer service team will be happy to look into this matter further for you. Please email experience@napoleonperdis.com NPHQ

Posted 4 years ago

“I received my order with items missing. I contacted NP straight away & was asked to send pics of what I received. I did this and have been able to get further response”

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Posted 4 years ago

Hi Melanie, thank you for your review. Apologies for the delay, we can confirm that our team has since confirmed with you that they have arranged for replacement lash sets to be sent to you along with a complimentary gift of a Curl Gurl Eyelash Curler. Please do not hesitate to contact us again at experience@napoleonperdis.com if there is anything further we can assist you with. Kind regards, NPHQ

Posted 4 years ago

Napoleon Perdis is rated 4.7 based on 1,902 reviews