Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.66

4.7 Rating 1,454 Reviews

92 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,454 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better care is needed when packing. My translucent powder was completely shattered and spilt everywhere when I opened it”

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Posted 3 years ago

Hi, we're very disappointed to hear this about how your order arrived. Please email us at experience@napoleonperdis.com with your order number and we will be able to assist you further. Best, NPHQ

Posted 3 years ago

“No getting the coverage I was hoping for”

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Posted 3 years ago

“The concealer is great but the lip/cheek product smells so rancid that I don’t want it anywhere near my face. Smells like it expired a few years ago. It’s gross.”

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Posted 3 years ago

Hi, thank you sharing this feedback. We are very concerned to hear this about about the lip/cheek product. Please contact our customer service team on experience@napoleonperdis.com with the details of your order and the product and they will be able to look into this further. Best, NPHQ

Posted 3 years ago

“Your brush quality has gone severely down. I took advantage of the offer of a free foundation brush with primer & foundation, and the brush is terrible. The lip brush I bought is not at all like the one I have from yourselves that I bought years ago. I’m very disappointed! 😕”

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Posted 3 years ago

“Packaging was terrible for the price you are paying”

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Posted 3 years ago

Hi, we are sorry to hear this about your order. Please contact our customer service team on experience@napoleonperdis.com with the details of your order and they will be able to look into this further for you. Best, NPHQ

Posted 3 years ago

“Received half my order Still waiting on a foundation stick and can’t get an answer as to where it is”

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Posted 3 years ago

“My order I received was packed beautifully, it arrived on time. I do prefer to purchase in store. Online ordering was easy, but sadly the reason I ordered online was I received an email from Napoleon earlier in the week if I ordered over $150.00 worth of products I would receive a small amount of different products on offer from Napoleon ( it was a special offer at the time). I was starting to run low on a few products so ordered online thinking I would receive the bonus items once $150.00 was spent. I never received anything extra as I thought as I spent over $150.00 and assumed this was the conditions of purchase, you spend $150.00 and you receive a special extra items from Napoleon. If you wish to view my order it was Tax Inv NP-146997. I have worn Napoleon products for about 15 years and love alot of your products, I thought it would be worth mentioning. I hope no one else who ordered online missed out on the offer like I did.”

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Posted 3 years ago

Hi Kylie, we're sorry to hear about your experience. Unfortunately the gift-with-purchase sold out on Saturday, 25th July - two days before you placed your order. We do encourage you to keep an eye on your inbox so you can be one of the first to claim future offers. As a gesture of goodwill, we would be happy to send you an alternative gift pack with a different set of products. A tracking number will be emailed to you once the gift pack has been dispatched from our warehouse. If there is anything else we can assist you with please do not hesitate to contact us on 1300 MAKEUP (1300 625387) or at experience@napoleonperdis.com. Best, NPHQ.

Posted 3 years ago

“Concealer for under my eyes...not happy with it as it is too orange and harsh to under eye skin as it requires pulling on my skin to work it in. I used to love the under eye concealer you used to sell but I can no longer see it on your website so I tried this one and it doesn't compare. I have emailed you several months ago, on your website asking if you will be bringing it back but nobody responded. Unfortunately I won't be buying from your website anymore if I can't get the under eye concealer you used to sell... I will buy matching skin products from wherever I can buy the under eye concealer from. Kind regards Julie”

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Posted 3 years ago

Thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. We did have a period where some products were out of stock. Our business came under new ownership approximately a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out of stock products - and develop new ones! Our product development team is constantly working on new and improved formulas to ensure overall product performance and depth of range across our makeup and skincare collections. We have shared your feedback about concealer with them. Please do not hesitate to contact us at experience@napoleonperdis.com, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like any further information – our Makeup Experts are also on-hand to offer personalised guidance around our products. Kind regards, NPHQ

Posted 3 years ago

“There is never stock of basic eyeshadow colours in light browns etc and China’ doll foundation in look 2”

Helpful Report

Posted 3 years ago

Hi Melissa, thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. Our business came under new ownership approximately a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out-of-stock products - and develop new ones! China Doll Foundation Look 2 came back into stock in December 2019 and just last month 25 shades re-joined our eyeshadow collection. We don’t foresee long term out-of-stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please do not hesitate to contact us at experience@napoleonperdis.com, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like any further information or personalised guidance from our Makeup Experts about our products. Kind regards, NPHQ

Posted 3 years ago

“you dont have the colour I use and have used for years in stock - been out of stock for months now. Bring back sheer genius foundation please!!!”

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Posted 3 years ago

Napoleon Perdis is rated 4.7 based on 1,454 reviews