My order I received was packed beautifully, it arrived on time. I do prefer to purchase in store. Online ordering was easy, but sadly the reason I ordered online was I received an email from Napoleon earlier in the week if I ordered over $150.00 worth of products I would receive a small amount of different products on offer from Napoleon ( it was a special offer at the time). I was starting to run low on a few products so ordered online thinking I would receive the bonus items once $150.00 was spent. I never received anything extra as I thought as I spent over $150.00 and assumed this was the conditions of purchase, you spend $150.00 and you receive a special extra items from Napoleon. If you wish to view my order it was Tax Inv NP-146997. I have worn Napoleon products for about 15 years and love alot of your products, I thought it would be worth mentioning. I hope no one else who ordered online missed out on the offer like I did.