I asked for something like this reference photo, and while the look I received was done well enough, it was impossible to get anything close to what I requested because the pop up was so poorly stocked. I booked a 45 minute slot and this took well over an hour so by the time all the faffing looking for products to press me into buying was done, I was a full 40 minutes past the time I should have been finished. I wanted to redeem the cost of the makeover for foundation, which my MUA was unable to find after much time consuming searching so I said I’d just take the lipstick and lip liner colour she’d used on me instead. Unbeknownst to me, she gave me a completely different lip liner colour which is useless to me, and I can’t return as I used it in the hopes that I was wrong about it being the wrong colour. I also was REQUIRED to buy products that equaled $120 or more, which of course it has to be with the nature of pricing for your makeup. I was unaware of this prior to booking as it wasn’t noted anywhere obvious. The selection of products stocked that I could actually use was so poor, and due to the requirement to buy, I’ve ended up with lashes (the ones I liked also not in stock) and a lip liner I won’t use. I asked to just make up the difference in cost so I still paid $120 but didn’t redeem the full value and this is apparently not possible, which is unfathomable to me. The fact that this service is also performed in a pop up, and not an actual store is not mentioned on the website or during the booking at all. Had I known it wasn’t a proper store, I’d have booked elsewhere. I booked a service as a treat to myself, and ended up with a more expensive, stressful, fruitless waste of my time and genuinely could not be more disappointed in the overall experience with Napoleon. The one positive I can mention is that my make up artist was lovely and did the best she could with what was available, aside from giving me the wrong colour lip liner which I suspect she did in the stress of being able to give me nothing else I asked for.