I have been a loyal customer for over a decade and my last order is exactly why I come back. Integrity, transparency & going above and beyond.
So for the first time, in no exaggeration 25 orders over the last two years, there was a error on Naps side of the order. I order geneza sustanon and geneza tri tren. When my package arrived, there was only geneza sustanon,no tri-tren.
So I double checked to make sure that I did, Indeed ordered and paid for both items, which I did. so I then contacted the customer service department, whom as always was super fast with their response. I explained the situation, they asked me a few things to verify what happened. I was then contacted by the main guy, owner of the company. He explained the situation as to what occurred and expressed his sincere apologies. but not just by saying sorry this occurred, he expressed his apologies by the way he rectified the situation and I had a replacement for my missing product delivered to me in about 4 days from the initial message.
I never judge or fault a person or company on a mistake made... Errors occur with every company and person in this world.. it's how the error or mistake is handled and resolved that I judge.
Which is why I have and will continue to be a loyal customer to Naps.. the product quality is great, yes... The prices and discount programs are amazing, yes.. but the customer service and owner are outstanding and from my interactions care about their customers.
20 hours ago
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