Oh wow, good luck on getting a refund or being helped with a faulty item. I ordered a bra and the hook closure was missing on the back- there was a single safety pin on one end of the band though (I'm not sure if they just didn't complete it or if they were trying to make up for the missing closure?) Anyway, I go to chat with customer service and thru mobile, there was no option to send a photo of item, which they "need" in order to assess. So the rep tells me to e-mail them on my desktop instead so i can attach pic. Ok, well my e-mail doesn't go thru as I get an automated 3rd party server response "this recipients e-mail is too full to receive your e-mail." It's like you have to go thru hurdles just to get shut down on basic service. The item in question was under 30 dollars so I just took the loss.