Nastygal Reviews

Name: Nastygal
Rating: 1.45

1.5 Rating 466 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Kelsey

Nastygal 1 star review on 17th December 2024

Vital Dimension

Nastygal 1 star review on 24th April 2022

Suzi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish i would have read these reviews before ordering from NastyGal. Low quality items overpriced & then they charge you to return this cheap cr*p.”

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Posted 3 days ago

“Lost £100k saved by Supreme assets recovery AT G mail .com”

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Posted 2 weeks ago

“They sent me disgusting quality items, both items were defective. I made a return a long time ago, they don't return the money!!!!”

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Posted 3 weeks ago

“We really need to make 0 stars an option when leaving a review. I ordered 4 items, only 2 arrived. There was no name on the package that I received, so I had to match numbers to verify that it was mine. The 2 dresses that I did receive were so poorly made, that I returned them. I am still missing 2 dresses, but based on the quality of what I received, I don't want them. I've reached out to customer service two times, but have not received a response. I keep getting broken or expired links to contact Nasty Gal on social media. I don't usually submit reviews, but this site has earned the distinction of being THE WORST online shopping experience I have ever had. They have gotten even basic steps wrong. RIDICULOUS!!!!!!! I want my refund! Order # GUS108313354”

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Posted 1 month ago

“Don't order from here. Had to dispute their charge when they received my return and never refunded me. Scum.”

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Posted 2 months ago

“I didn’t receive my item I sent email, I have no support from Nasty Gal I want my refund or my boots Ive received one parcel only and I didn’t receive my boots Where is my item ? DUX034918129 Where's That From 'Amelia' Below Knee High Heel Slouch Boot Colour: Black, Size: 5 Product code / SKU : M5059283389062 Quantity: 1 OQ898462222GB Dbz Sent from my iPhone”

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Posted 5 months ago

“For the 18th year in a row Nastygal CUStOM'ER , SERVIc'e +1 (8O5) 41O 56OO''P H O N E NU M B E R' the Post Office has published the Travel Money Ski Resort Report, a survey that analyses the average cost of popular ski resorts across Europe. This year, they looked at resorts from nine different countries (Andorra, Austria, Bulgaria, Finland, France, Italy,”

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Posted 5 months ago

“Disgusting company, NEVER USE- my daughter bought some boots which she returned the following day by royal mail secure collection, as she didn't have a returns receipt they say the won't refund, she has royal mail proof it was delivered back to NastyGal which she has srnt to them but they refuse refund, they are absolutely disgusting”

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Posted 5 months ago

“The worst company! I’ve been waiting for my refund for 1.5 months, and they kept ignoring me every time I tried to contact them. When I finally managed to reach someone, they claimed my refund was processed a long time ago. However, the last time I spoke to them, they simply told me to wait. Now, suddenly, they say the refund was already processed and that I need to check with Apple Pay. On top of that, there’s the issue with items that were never delivered. Their response? They told me to check with my neighbors, even though the tracking clearly shows no movement on the package. This is a terrible business that seems to be stealing money. Avoid at all costs!”

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Posted 6 months ago

“I ordered several items from Nasty Gal, and my experience has been extremely disappointing. First, despite paying extra for 2-day shipping, my package took longer to arrive. To make matters worse, when I finally received it, some of the items were missing! I paid for a service that was not delivered, and the customer service has been unhelpful so far. This kind of carelessness and poor service is unacceptable. I won’t be ordering from Nasty Gal again, and I’d advise others to be cautious as well.”

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Posted 7 months ago

“Would give no stars if I could. Ordered two jackets that were both ridiculously huge. But how would I know that they ran large since they don't have a review section under the items. I wonder why lolol. So I return these jackets, the vendor gets them, I wait a week or two and syill haven't heard anything back. I reach out to customer care and they say because I'm in America it will take A MONTH to receive the refund, even though they know the vendor received my items. Okay. So I wait a month, at this point not expecting anything good. Well of course the month lapses so I reach out again a day after they told me that my refund period would be over. The repesentative i get confirms i should have my refund my now, gets another rep on the chat with me. They tell me to wait another day for the refund. I'm sorry but no. I disputed the charge. DO NOT BUY FROM HERE. After this experience I have read several similar experiences, of people not getting refunds or getting partial refunds. You should not have to negotiate this, this should be a simple process. They are untrustworthy. Will NEVER shop here again, and I expect that if they keep this up there won't be opportunity to much longer.”

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Posted 7 months ago

“Wish I could give it zero stars. Impossible to get a hold of anyone. My refund was short over $200, when I finally got a hold of someone they said there was nothing they could do because the claim was a month old. It took me over a month to get that response. Never shopping here again.”

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Posted 9 months ago

“I bought a coat for Burning Man at a ridiculous discounted price. The piece arrived fast and it's awesome!! Very well made! My first purchase was successful and I'm ordering more.”

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Posted 9 months ago

“Their confirmation emails vs what you add to your shopping cart is totally different. They keep telling me i order a us size 10 when i am a size 2. They never admit their mistake. Even the item is damaged they make me pay for return. Wont waive the return fee. Do not shop from them unless you want to get more lines on your forehead.”

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Posted 1 year ago

“YOU WILL NOT BE ABLE TO REACH CUSTOMER SERVICE IF YOU HAVE ANY ISSUE (WHICH YOU WILL). There is no phone number, no management, the Live Chat disconnects you after holding you in line, no legitimate email, and no competent people working at "customer service." I purchased an item 2 weeks ago and paid extra for 2-day Expedited shipping. Right out the gate, the receipt said the two size US 4 jackets I bought were now going to be one US 4 and one US 6. Huh? I panicked and tried to contact customer service, for a full day I was messaging every option I could message before a day later someone said "dont worry, it says UK Size 6 which is actually US Size 4." I said no, the receipt specifically says US Size 6, I ordered a US Size 4. They said dont worry it's UK sizing. Well, I'll never know - because the package never arrived. The delivery updates stopped the next day with the courier confirming with me over the phone that the product was "lost." I tried to reach Nasty Gal but there is NO phone number or legitimate email to contact, they make you message them on Facebook or Text - both of which they take at least 1 full day to respond on, and they give one response at a time. They said if there was no movement after 48 hours they would issue a refund. AFTER those 48hrs passed, they pushed the finish line - and said I now have to wait 3 WEEKS before they issue a refund. They added insult to injury by sending a $5 gift card - like I ever want to deal with this janky business again. Their own website says it takes at least 7 days for refunds to come through, so I'm looking at 2 MONTHS of being out over $200. Impossible to reach customer service, and at this point I'm certain I will never get a refund. Fraud website, fraud company.”

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Posted 1 year ago

“DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can’t track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can’t look it up via the order number so now I am out $200. They don’t have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it’s true.”

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Posted 1 year ago

“Nasty gal is the absolute worst. Nothing is ever what it’s said to be. I ordered two sizes for the same show for my daughter. I received two completly different shoe sizes both of which were way too big for her. Even though they were shown to be smaller sizes than I ordered. The sizing chart gave no indication that these sizes were completely different from any other shoe size. Then to have to put in my credit card to pay to return these is the icing on the cake. This company just sucks big time”

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Posted 1 year ago

“I usually like nasty gal brand clothing but I had a terrible experience last time due to the fact they don’t have a 1-800 customer service number I contacted them several times and talked to someone “live” regarding my return. What happened I returned a matching set item however they returned to one of my debit cards that was currently hacked therefore I connected with them and told them the payment did not go through and they kept replying to me like if I was a robot I connected with them at least 4 times. I lost around $60 which is not a lot but still ver inconvenient situation. If they had a 1-800 customer phone number this would have never happened!”

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Posted 1 year ago

“The fact that they require your full birthday in check out as a guest makes no sense. I’ve never ever been asked that unless it was buying wine online. A clothing store asking for your bday, unless you willingly chose to in order to receive a bday discount seems very shady. I saw something I wanted and when it wouldn’t let me bypass without putting my full birthday in (despite already logging into my PayPal which you have to be 18 to have) I will pass on the sweater. When I asked a customer service person they said you have to be at least 16 to order and if I didn’t want to put my bday in, I can’t order. Why do no other stores ask for this? Don’t trust it.”

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Posted 1 year ago

“Scam artists. Entered credit card information to pay with card. Screen flips immediately to screen image reflecting payment to a Michael furhur. My credit card statement reflects payment to Henry chew via PayPal. I didn’t receive email confirmation of purchase. Nastygal online reflects zero orders. Nasty gal does not provide phone number. I emailed twice. No reply. Received zero product. Received zero email. Following day my credit card had expensive fraud activity Scammers. Date of experience: July 07, 2023”

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Posted 1 year ago

Nastygal is rated 1.5 based on 466 reviews